Assistant Manager – Quality Control

About QNB Group

Founded in 1964 as Qatar's first locally owned commercial bank, QNB Group has evolved into the largest banking institution in the Middle East and Africa, with operations across more than 31 countries on three continents. The group employs upwards of 28,000 staff, serving approximately 20 million clients via 1,000 branches and a network of 4,300 ATMs. QNB holds strong credit ratings from major agencies including Standard & Poor's (A), Moody's (Aa3), and Fitch (A+), and has received numerous accolades from international finance publications. Recognized as the most valuable bank brand in the MEA region by Brand Finance, QNB also actively engages in social welfare and educational sponsorships.

Role Purpose and Responsibilities

• Assist in overseeing and monitoring active projects to ensure alignment with strategic plans.
• Review and authorize enhancements related to process and system quality certifications.
• Support development and process re-engineering initiatives for products, services, and international branches.
• Track Key Performance Indicators (KPIs) such as Turnaround Time, error rates, and service level agreements to ensure quality and performance goals are met.
• Implement KPIs and best practices pertinent to the quality control function.
• Operate within granted authority and promote cost efficiency by minimizing waste and optimizing benefits.
• Cultivate strong collaborative relationships with internal departments, external auditors, compliance teams, and customers to facilitate query resolution and meet service agreements.
• Manage safekeeping procedures for client documents, ensuring security and environment protection, including archiving processes.
• Ensure compliance with KYC and regulatory requirements during operational transaction reviews.
• Coordinate and conduct regular meetings and employee training for direct reports to maintain operational excellence.
• Guarantee timely and accurate data reporting to clients and management.
• Provide support to international branches and subsidiaries as required.

Knowledge and Skills

• Stay well-informed of branch operation process developments, controls, audits, quality standards, and regulations.
• Maintain strict confidentiality and data protection to safeguard sensitive commercial information.
• Possess understanding of financial instruments, asset valuation methods, and market standards.
• Comprehend fund management and mandate administration strategies effectively.

Educational and Experience Criteria

• Bachelor’s degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or a related field.
• Minimum of 4 years of relevant experience, preferably gained at a top-tier international bank.

Documents to Submit

• Updated Resume/CV
• Copy of QID (front and back)
• Passport copy
• Education certificates
• Birth certificate