Assistant Manager Operations

Overview

We are looking for an Assistant Manager to support and lead operations at Everhome cafe located in Bandra West, Mumbai. Reporting directly to the Cafe Manager, the role involves overseeing day-to-day activities, ensuring guest satisfaction, and maintaining high operational standards across the floor.

Key Responsibilities

• Assist the Cafe Manager in managing everyday cafe operations and guest experience during assigned shifts.
• Supervise and coordinate with service staff, captains, and front-of-house teams to optimize service delivery.
• Assign staff sections, roles, and daily tasks effectively to maintain operational flow.
• Conduct pre-shift meetings to highlight daily priorities, special menus, and operational updates.
• Monitor service timing, table turnover rates, order accuracy, and floor efficiency for a smooth operation.
• Ensure all dining and guest areas perpetually meet Everhome's quality and cleanliness standards.
• Handle customer complaints, feedback, and service recovery in a professional and timely manner.
• Collaborate with Kitchen, Bar, and Cafe Manager to address and resolve operational challenges promptly.
• Oversee POS system usage including billing, discounts, voids, and complimentary item processing.
• Ensure compliance with daily opening and closing protocols.
• Track and manage staff attendance, professional appearance, punctuality, and discipline.
• Monitor staff performance and alert the Cafe Manager to any repeat issues.
• Enforce Standard Operating Procedures, hygiene protocols and service benchmarks consistently.
• Manage inventory for front-of-house supplies, coordinating replenishment with the purchase team.
• Support inventory audits, monitor waste levels, and help control operational costs.
• Assist in training and onboarding new personnel, delivering corrective coaching during shifts as needed.
• Organize and manage special events, private bookings, and times of high customer volume.
• Prepare the cafe to be fully operational ahead of each shift.
• Lead all cafe functions in the Cafe Manager’s absence.
• Prepare and communicate shift handovers and critical operational notes.
• Proactively identify and resolve operational issues without waiting for direction.
• Work alongside the Cafe Manager to enhance sales, service quality, customer experience, and team capability.
• Maintain Everhome’s consistent standards of service, cleanliness, and hospitality at all times.

Candidate Requirements

• 3 to 5 years’ experience in cafe, restaurant, or hospitality operations.
• Prior experience as supervisor, captain, or assistant manager preferred.
• Strong skills in floor management and people leadership.
• Excellent communication abilities and guest interaction skills.
• Comprehensive understanding of restaurant or cafe service workflows.
• Proficiency with POS systems; experience with Petpooja is advantageous.
• Able to manage busy service hours and large volume operations confidently.
• Fluency in English and Hindi required.
• Professional appearance, high energy levels, and strong organizational skills.
• Strong ownership mindset, discipline, and accountability.
• Availability to work shifts including weekends, public holidays, and special events.

Ideal Candidate Profile

The ideal candidate is an independent floor leader who does not require constant supervision. They must be hands-on, vigilant, quick to make decisions, and adept at simultaneously managing clients, staff, and unexpected challenges while effectively supporting the Cafe Manager.

Compensation

Monthly remuneration ranges between INR 25,000 and INR 31,000.