Assistant Manager, Operations

Overview

As the Assistant Manager of Operations at Mark's on 16th St., you'll lead a team dedicated to delivering outstanding customer service, with responsibility over the B2B commercial business unit, omni-channel sales, and operational excellence. You will support inventory management, operational compliance, and team training to foster a positive and motivating workplace aligned with company standards and values.

Key Responsibilities

• Guide and mentor your team consistently to uphold and exceed service model expectations for every customer interaction.
• Oversee the Mark's Commercial Business operations including order entry, management, and coaching to ensure precise and prompt order fulfillment.
• Deliver an excellent omni-channel retail experience by managing in-store eCommerce sales and timely eCommerce order fulfillment.
• Support the customer experience by facilitating efficient inventory processing and placement on the sales floor.
• Implement and communicate all operational procedures, processes, and policies; ensure adherence and compliance.
• Handle scheduling and monitor execution of activities like shipping, receiving, eCommerce fulfillment operations, cash management, and compliance with operational systems.
• Assist with the preparation and execution of annual inventories.
• Enforce corporate loss prevention, cash handling, audit, and occupational health and safety policies rigorously.
• Assume full operational responsibility of the store during the Store Manager's absence.
• Lead team training initiatives, delivering clear communication through daily plans, shift starter meetings, coaching sessions, and ensuring timely completion of required trainings.
• Serve as a brand ambassador promoting Mark's culture and values while motivating the team through recognition programs, contests, and customer commendations.
• Manage performance expectations including progressive discipline processes consistently and fairly.
• Maintain a workplace environment that is positive, safe, inclusive, and empowering for all team members.

Qualifications and Skills

• Demonstrated ability to coach, mentor, and develop both departmental and store teams by setting clear expectations, providing feedback, and supporting ongoing growth.
• Proven competence in creating and managing daily and weekly operational plans for the department and the store.
• Strong communication and organizational capabilities.
• Effective training and mentoring skills to ensure team development.
• Minimum 3 to 5 years of retail experience.
• High levels of energy, enthusiasm with a strong drive to achieve success.
• Basic proficiency in computer usage is required.

Compensation and Benefits

• Competitive salary range typically between $37,200 and $46,500, influenced by factors such as experience, skills, location, and internal benchmarks.
• Comprehensive benefits and retirement plans.
• Performance-based incentives.
• Additional perks aimed at supporting employee well-being.
• Opportunities for career advancement and employee discounts on products.

Additional Information

This position is a current vacancy within the Mark's organization. The recruitment process may include the use of artificial intelligence tools to assist with resume screening; however, all hiring decisions are ultimately made by human recruiters.

About Mark's

Mark’s is a prominent Canadian apparel retailer specializing in industrial and casual clothing and footwear, and is a valued member of the Canadian Tire family of companies. The brand is known for its commitment to comfort, quality, style, and innovation. Joining Mark’s means being part of a growing and rewarding career path with a strong emphasis on product development and customer satisfaction.

Commitment to Inclusion

Mark's is dedicated to fostering a workplace culture based on diversity, inclusion, and belonging, treating all individuals with dignity and respect across all identities including religion, nationality, gender, race, age, ability, language, sexual orientation, and gender identity. The company actively encourages applications from equity-seeking groups and provides accommodations during the hiring process to meet candidates' needs.