Assistant Manager - Kurt Geiger, Brown Thomas Dundrum

About Kurt Geiger

Kurt Geiger is a creative and inclusive brand specializing in footwear and accessories, driven by a culture of kindness. Rooted in the vibrant spirit of London, the company celebrates diversity, creativity, and individuality. Founded over fifty years ago, our in-house design team in London crafts unique and authentic shoe and accessory collections. Our signature rainbow symbolizes our commitment to positivity, community, and personal style.

Role Overview

As Assistant Manager at Brown Thomas Dundrum, your role is pivotal in upholding superior customer service and driving store performance. You will lead by example, fostering a motivated team aligned with Kurt Geiger’s standards and values. Your responsibilities will include managing sales targets, operational goals, staff management, and visual merchandising to ensure the store reflects the brand’s luxury and fashion-forward ethos.

Key Responsibilities

• Deliver and maintain exceptional customer service standards.
• Lead by example as a role model for team behavior and service quality.
• Meet and exceed sales targets and operational objectives.
• Communicate effectively with team members and senior management to foster strong working relationships.
• Develop a high-performing team through coaching, productivity management, and addressing employee relations matters.
• Manage staff scheduling and payroll budgets, adapting to trading demands.
• Ensure team rota coverage aligns with peak trading times.
• Uphold brand integrity through staff personal presentation standards.
• Maintain outstanding store visual presentation in line with company guidelines.

Candidate Requirements

• Proven experience in retail management.
• Background within a fashion-focused footwear, accessory, or related fashion brand.
• Exceptional ambassadorial skills towards customer service.
• Track record of driving sales and team collaboration to achieve KPIs.
• Impeccable personal presentation that reflects a luxury and fashion-forward image.

Benefits

• Competitive base salary package.
• Seasonal access to premium footwear collections.
• Attractive employee discount program.

Company Culture & Values

We believe our people are essential to achieving our vision of becoming the leading global multi-channel retailer of luxury branded shoes and accessories. In a dynamic environment where each day varies, adaptability is key. We reward dedication and commitment with a comprehensive benefits package. Our ethos, "We Are One," embodies love, diversity, equality, kindness, freedom, unity, and anti-racism.