Assistant Manager - Hespeler Rd

Role Overview

The Assistant Manager at Hespeler Rd is a leadership position at PartSource, dedicated to inspiring teams, overseeing store operations, and delivering stellar customer service. This role requires driving team engagement through recognition and coaching, ensuring operational excellence, maintaining compliance standards, and enhancing the customer experience.

Key Responsibilities

• Continuously energize the team using recognition initiatives, contests, customer feedback, and more to boost performance.
• Mentor and guide staff to foster ongoing growth aligned with the company’s leadership principles.
• Facilitate effective communication via meetings, huddles, and coaching sessions to keep the team well-informed.
• Lead recruitment efforts to maintain a fully staffed, capable team.
• Ensure compliance with brand visual standards, merchandise pricing, and store upkeep.
• Drive corporate shrink reduction goals by educating the team, enforcing loss prevention and audit standards, and implementing strict inventory controls.
• Oversee the adherence to service program protocols and maintenance guidelines.
• Develop and monitor efficient weekly work schedules for sales and support teams.
• Support store and fleet equipment maintenance using fleet management software, ensuring driver compliance and valid certifications.
• Manage execution and delegation of planogram setups and merchandising plans.
• Account for accurate processing of shipments, returns, and related documentation in line with company policies.
• Act as a leader and ambassador for exceptional customer experience; coach team members accordingly.
• Assist commercial sales team by providing superior customer service support.
• Resolve customer issues promptly and effectively to maintain satisfaction.
• Coach, develop, and evaluate the store and management team through consistent feedback, development plans, and performance assessments.
• Ensure timely completion of training and hold team members accountable for required certifications.
• Work retail hours as required including evenings, weekends, and holidays.

Candidate Profile

• Business-minded with a customer-centric approach, able to drive and execute sales initiatives.
• Strong leadership qualities with passion for team development and motivation.
• Brand ambassador who takes pride in company culture and identity.

Qualifications

• At least 4 years’ experience in retail with a minimum of 12 to 24 months in a leadership capacity.
• Basic computer proficiency is preferred.
• Enthusiasm for the automotive industry and strong understanding of automotive parts aftermarket.
• Familiarity with automotive operating systems and point of sale technologies.
• Assets include a valid driver's license and automotive-related training or certification.

Compensation and Benefits

• Competitive salary range from $38,200 to $55,000, influenced by experience and market factors.
• Comprehensive benefits and retirement programs.
• Performance-based incentives.
• Additional perks focused on employee well-being.
• Opportunities for career advancement and product discounts.

Additional Information

This role is a current opening at PartSource. The company may use AI technology during the initial resume screening process; however, all decisions regarding hiring are made by human recruiters.

Company Overview

PartSource prides itself on employing passionate auto parts professionals dedicated to vehicle maintenance and customer service excellence, setting itself apart in the marketplace.

Diversity and Inclusion Commitment

PartSource is committed to fostering an inclusive workplace where all employees are valued regardless of background or identity. Accommodations during hiring and interviews are available upon request to ensure equal opportunity.