Assistant Manager

About the Role

Weir & Sons is seeking a seasoned Assistant Manager to join their team in Dublin. This role focuses on ensuring smooth daily operations within a retail setting through hands-on leadership on the sales floor as well as overseeing administrative activities.

Main Responsibilities

• Lead, train, and keep sales associates motivated to meet and surpass individual and category sales targets by applying retail best practices.
• Demonstrate leadership by actively participating on the selling floor, coaching team members effectively.
• Drive client engagement by managing client books for acquiring and retaining customers.
• Achieve category and consignment sales goals as set by management.
• Assist the sales process and provide solutions for customer concerns, managing escalated complaints when necessary.
• Support staff managing consignments and ensure superior customer service standards.
• Uphold strict adherence to company policies and procedures.
• Complete daily reports and analyses as assigned.
• Maintain and enforce store visual merchandising standards and collaborate with the Visual Merchandising Manager on adjustments to enhance the sales environment.
• Offer immediate, constructive coaching to sales associates based on observations and data.
• Contribute to recruitment and staff development recommendations alongside the Store Manager.
• Identify training needs for the team to facilitate regular category-focused meetings and coaching sessions.
• Share responsibility for the store's profit and loss performance.
• Maintain accuracy of inventory and control shrinkage by coordinating with operational teams and implementing corrective actions.

Candidate Requirements

• Thrives in a fast-paced retail environment.
• Expertise in customer service coupled with natural leadership qualities.
• Minimum of two years experience in jewellery retail.
• Excellent verbal communication skills, capable of clear and concise information delivery.
• Strong leadership, initiative, delegation, mediation, and time management skills.
• Organized, goal-driven, confident, and proactive in taking on challenges.
• Effective listening abilities and professional appearance.
• Articulate with a friendly, outgoing demeanor.
• Skilled in handling high-end clientele with the ability to gauge customer needs and behavior.
• Exhibits leadership by example and takes initiative.

Desirable Skills and Experience

• Background in jewellery or luxury retail sectors.
• Previous management experience.
• Relevant jewellery qualifications.