Assistant Manager - 2nd

Job Overview

The Assistant Manager supports the Store Manager by overseeing daily store functions and ensuring compliance with company policies. This role provides leadership, guidance, and training to store employees, stepping in as acting manager in the Store Manager's absence. The focus is on consistently achieving sales, service, and operational goals.

Key Responsibilities

• Ensure the safety and well-being of both employees and customers at all times.
• Create and uphold an exceptional customer shopping experience, maintaining service standards and providing staff training in customer service.
• Manage all POS system operations including sales transactions, discounts, refunds, loyalty programs, and open/closing procedures.
• Oversee inventory controls such as shipping and receiving, pricing adjustments, handling of damaged goods, singles, and conducting physical inventory counts.
• Maintain sales floor merchandising and visual presentation standards, including merchandise placement, area upkeep, and promotional displays.
• Control payroll by managing scheduling, adhering to budget limits, and monitoring time and attendance.
• Develop and train direct reports using all training resources and enforcing operational standards consistently.
• Enforce loss prevention policies to protect company assets.
• Gain thorough knowledge of all daily operational tasks related to store management.

Working Relationships

Interacts regularly with customers, sales associates, store management, district and regional managers, as well as store operations and training teams.

Required Qualifications

• Successful completion of a background check.
• Strong communication skills, both verbally and in writing.
• Demonstrated organizational and management abilities.
• Excellent interpersonal skills for effective interaction with customers and employees.
• Proficient visual merchandising skills with attention to store presentation standards.
• Basic math skills applicable to retail operations.
• Familiarity with corporate and store operation policies and procedures.
• Knowledge of footwear products, accessories, and shoe care.

Compensation and Benefits

The hourly pay rate ranges from $13.50 to $18.90. Benefits details are available through the company's HR benefits portal.

About the Employer

Rack Room Shoes is a family-focused footwear retailer offering a wide range of quality shoes for men, women, and children. They stock popular national brands and exclusive private labels known for style and value, aiming to provide customer satisfaction and cultivate loyalty.

Equal Opportunity Employment

The company is committed to equal employment opportunities regardless of race, color, religion, sex, national origin, marital status, disability, age, military status, or any other legally protected factors. This commitment applies to every aspect of the employment process.