Assistant Guest Relations Manager

About the Role

This position is based at Banana Island Resort Doha By Anantara, operated by Minor Hotels, a global hotel group managing a diverse portfolio of over 530 properties across more than 50 countries. The Assistant Guest Relations Manager plays a vital role in delivering outstanding guest experiences and supporting daily operations within the Guest Relations team.

Key Responsibilities

• Assist in promptly and professionally handling guest inquiries, requests, and complaints.
• Support coordination of guest services and activities with the Front Desk team.
• Manage check-in and check-out procedures to ensure seamless and efficient guest flow.
• Work collaboratively with various departments to address guest needs and resolve concerns.
• Provide training and guidance to guest relations personnel to uphold service excellence.
• Help design and implement initiatives aimed at enhancing guest satisfaction.
• Track and evaluate guest feedback to pinpoint opportunities for service improvement.
• Contribute to organizing special events and VIP guest arrangements.
• Ensure adherence to hotel policies and compliance with local regulations.
• Assist in overseeing the guest relations budget and resource management.

Qualifications and Skills

• Diploma or college degree in hotel management or a closely related discipline.
• Prior experience in Front Office operations or guest service roles.
• Strong communication abilities.
• Familiarity with Front Office management systems.
• Proficiency in English (both verbal and written); knowledge of Russian is advantageous.