Assistant Counter Manager - Arnotts - Full Time, 40 Hours

About the Role

We seek an Assistant Counter Manager to support the daily operations of our new Arnotts concession. Reporting to the Business Manager, your role will be pivotal in maintaining the high standards and smooth functioning of the counter.

At the counter, a Trinny London Artist embodies the essence of our mission — empowering customers with our curated, versatile makeup collection and acclaimed skincare. You will blend your expert artistry skills with extensive product knowledge and a genuine passion for fostering meaningful customer relationships. We value accessibility for all customers, and adapting your approach to meet diverse client needs is essential.

Company Overview

Trinny London is revolutionizing makeup and simplifying skincare since its founding in 2017 by Trinny Woodall. As one of Europe's fastest-growing beauty brands, we are proud of our rapid expansion and international customer base. Our team is dynamic, motivated, and committed to innovation and excellence.

Core Values

• Fearless passion in all we do
• Smart, intentional actions
• Team spirit — "wearing yellow together"

We believe in collaboration, pushing limits, and celebrating both achievements and lessons learned. Every team member’s idea is valued, and we support each other to thrive and reach our goals.

Key Responsibilities

• Assist the Business Manager in meeting all relevant business targets for the counter
• Help conduct monthly reviews to set objectives, monitor progress, and provide timely feedback during daily and monthly meetings
• Inspire and motivate your team to achieve performance goals
• Proactively handle poor performance, attendance, or conduct issues according to company policies
• Ensure team members are fully trained to handle sales transactions with accuracy and aligned with company procedures
• Maintain up-to-date product knowledge and share this expertise with the team to deliver an outstanding customer experience
• Motivate team members through ongoing training, coaching, and follow-up support
• Maintain consistent activity and momentum on the counter
• Support merchandising, visual display setup, marketing standards, and stock replenishment in the store
• Assist with accurate physical inventory counts as assigned
• Adhere to all safety and emergency procedures
• Identify and address potential loss prevention issues
• Perform a manual stock count every two weeks

Candidate Requirements

• Experience in a supervisory, team lead, or assistant management role within luxury beauty retail
• Strong leadership and clear communication capabilities
• Excellent teamwork skills with the ability to collaborate and inspire others
• Meticulous attention to detail, flexibility, and determination
• Committed to fulfilling all business needs with a strong work ethic
• Ability to thrive and adapt in a fast-paced environment
• Capable of working under pressure while applying creative problem-solving skills

We welcome ambitious candidates eager for growth and new challenges, even if not all listed skills are met.

Benefits

• 20 days annual leave plus 10 bank holidays
• Starter Pack welcome kit from Trinny London
• Employee discount applicable for yourself, friends, and family
• Quarterly allocation allowance
• Pension scheme participation

Equal Opportunity Commitment

We celebrate diversity among our customers and team. Inclusivity is a core principle and everyone is encouraged to bring their unique perspectives and experiences. Trinny London is dedicated to equality of opportunity and a supportive work environment for all.