ARAMCO Technical Lead

About Honeywell Technologies

Honeywell Technologies is a worldwide leader in automation, dedicated to addressing critical global challenges and improving quality of life. The company caters to building, industrial, and process sectors through a wide array of advanced services, solutions, and products. Utilizing the Honeywell Technologies Accelerator OS and Forge intelligence platform, along with insights from over 50,000 employees and extensive data from its installed base, Honeywell is spearheading the industrial evolution from automation towards autonomy.

Key Responsibilities

• Ensure that the customer realizes measurable business benefits from Honeywell's technology solutions while streamlining interactions to simplify the engagement process.
• Serve as the primary contact for addressing all customer operational and service-related inquiries.
• Coordinate activities internally to prevent the customer from having to engage with multiple Honeywell contacts.
• Oversee management of customer communications across Honeywell Technology systems and functions, particularly in Process Automation.
• Lead and propel strategic programs and initiatives with key customers in Saudi Arabia.
• Gather and analyze customer feedback to drive corrective action plans and continuous enhancement.
• Convert customer needs into internal initiatives to improve services and products.
• Formulate and implement customer success strategies aimed at client retention and business growth.
• Act as a trusted advisor by comprehending client business goals and aligning Honeywell's offerings accordingly.
• Analyze customer data and feedback to pinpoint opportunities for service improvement and expansion.
• Collaborate cross-functionally to ensure smooth onboarding and implementation processes.
• Lead and manage projects with clear definitions of scope, objectives, and deliverables.
• Create and deploy project plans covering timelines, budgeting, and resource management.
• Monitor project execution to ensure adherence to deadlines and budgets.
• Communicate and coordinate with stakeholders regularly to update on progress and resolve issues.
• Drive initiatives aimed at improving project management methodologies and standards.

Qualifications

Required:

• At least 10 years of experience in customer success or account management roles.
• Demonstrated success in establishing and nurturing robust customer relationships.
• Proficient in use of CRM software and customer success management tools.
• Strong skills in problem-solving and negotiation within the customer success context.

Preferred:

• Bachelor's degree in Business Administration, Marketing, or a similar discipline.
• Master's degree in a relevant field is considered advantageous.
• A passion for ensuring customer success and satisfaction.
• Leadership and mentorship capabilities.
• Result-driven and proactive approach.
• Commitment to continuous professional growth and adaptability.

Equal Employment Opportunity

Honeywell Technologies fosters a diverse workforce and provides equal opportunities irrespective of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability. The company is dedicated to accommodating individuals with disabilities throughout the hiring process and employment, including reasonable adjustments to interviews and job performance.