Application Support Specialist

Position Overview

This opportunity involves providing application support focused on Global Banking Real Time Payments systems. The primary objective is to detect, investigate, and resolve production incidents ensuring continuous service availability.

Key Responsibilities

• Deliver Level 2 application support for real-time payments within the corporate banking sector.
• Perform daily operational tasks including system health monitoring and automating routine business-as-usual activities.
• Manage server operating system patching to address vulnerabilities and apply weekly Mythos patches, coordinating appropriate maintenance windows for 24x7 active-passive applications.
• Take technical and operational ownership as a senior individual contributor without any people management duties.
• Leverage knowledge of Finacle products, payment functionalities, sanctions processes, payment warehouses, and regulatory cut-off timings to assist in support tasks.

Required Expertise

• At least 10 years in IT roles such as production or release support, ITIL practices, and technical implementations.
• Experience supporting high-availability, transaction-based systems, ideally involving payment platforms or channel orchestration.
• Demonstrated capability to manage critical real-time production incidents and outages in a round-the-clock environment.
• Technical proficiency in JDBC, XML, JSON, RabbitMQ, MQ, Microservices architectures, and MuleSoft integration.
• Strong command of Unix and Windows operating systems including advanced scripting abilities.
• Familiarity with database systems like Oracle, DB2, and PL/SQL geared towards incident analysis and troubleshooting.
• Hands-on experience with various production support levels (L1-L3) and competent use of multiple monitoring and scheduling tools.
• Ability to perform detailed problem analysis, root cause investigations, and risk identification while communicating progress and challenges effectively to stakeholders and partners.

Preferred Qualifications

• Background supporting payment and settlement infrastructures, particularly involving APAC payment mechanisms such as RTGS and real-time domestic or cross-border payments.
• Comprehensive understanding of production shared services including analytics, monitoring frameworks, and capacity management.
• Experience as a senior escalation resource for complex, multi-department production issues.
• Recognition as a technical expert and thought leader within the support domain, without formal management responsibilities.

Additional Information

Interested candidates should forward their resumes directly to the recruitment contact provided by the hiring company.