Appliance Technician

About the Role and Company

Join a leading national property management company specializing in single-family rental homes dedicated to delivering excellent residential experiences and fostering a positive workplace culture. Our team values growth, impact, and meaningful work, having been recognized as a Great Place to Work® for two consecutive years.

Key Responsibilities

• Perform diagnosis, repair, and maintenance on diverse household appliances such as refrigerators, washers, dryers, dishwashers, ovens, garbage disposals, trash compactors, and cooktops.
• Interpret and utilize electrical and mechanical schematics to troubleshoot appliance issues effectively.
• Apply mechanical expertise to complete repair and upkeep tasks on appliances.
• Communicate professionally and clearly with residents regarding repair and maintenance procedures.
• Assemble appliances at properties as needed, ensuring proper installation of all components.
• Maintain detailed and accurate records of service visits, repairs, and parts used for accountability.
• Work collaboratively with team members to enhance service quality and resident satisfaction.

Qualifications and Skills

• Minimum of five years' hands-on experience repairing appliances.
• Possession of a high school diploma or an equivalent level of education.
• Valid driver's license in the state of employment and compliance with company motor vehicle record requirements.
• Knowledge of refrigeration systems and HVAC is highly valued; EPA 608 certification preferred.
• Experience with sealed system repairs is advantageous.
• Prior field service roles, particularly with direct customer interaction, are a plus.
• Strong mechanical aptitude with skills to troubleshoot equipment effectively.
• Driving experience with delivery vehicles or box trucks is beneficial.
• Excellent customer service capabilities and ability to explain technical details clearly to residents.
• General maintenance experience in related trades such as electrical, plumbing, or HVAC is an additional asset.

Benefits and Culture

• Competitive pay structure including bonuses based on performance.
• Comprehensive health benefits including medical, dental, vision, parental leave, and a 401(k) plan with employer matching.
• Paid time off commensurate with tenure, thirteen paid holidays plus one floating holiday.
• Opportunities for professional development through trainings, quarterly summits, and town hall meetings.
• Supportive and celebratory organizational culture emphasizing teamwork and recognition.

Additional Information

Employment is contingent upon successful background and drug screening. The job description may evolve with responsibilities added as needed by supervisors. The company is an equal opportunity employer committed to diversity and inclusion.