Annual Reporting Account Manager

Introduction

Emperor is a distinguished, fully independent corporate communications agency with nearly three decades of experience. While our history is strongly rooted in reporting, over half of our current operations in London focus on areas such as brand development, employee engagement, campaign planning, digital solutions including website design, as well as moving image and content production. We serve a broad spectrum of primarily B2B clients, ranging from large FTSE 100 companies to smaller regional law firms.

Our unique status as an employee-owned company allows our staff to have significant influence over our operations. We support flexible and hybrid working arrangements, fostering a culture built on trust, fairness, and work-life balance.

Role Overview

Reporting directly to a Senior Account Manager, your primary responsibilities will include facilitating daily client communications, ensuring clear and proactive updates that strengthen client relationships. You will assist in delivering projects across various communication disciplines, aiming to meet client expectations effectively. Building trust through reliability, responsiveness, and keen attention to detail is essential to enhance client experience.

You will collaborate with senior colleagues to manage project timelines, budgets, and planning, ensuring efficient execution. The role supports account management, optimizes communication flows, assists in project delivery, and helps identify opportunities for account growth and improved client satisfaction. Success is assessed by your ability to maintain excellent client service, smooth project workflow, and contribute to expanding client relationships.

Key Responsibilities

• Serve as a consistent point of contact for clients, ensuring high standards of communication and client experience.
• Support senior team members with daily client requests and escalate issues when appropriate to meet deadlines.
• Prepare and maintain client-related documents such as agendas, contact records, and project schedules.
• Coordinate internally to ensure seamless project delivery and troubleshoot challenges promptly.
• Contribute to developing client proposals, cost assessments, and project plans under senior guidance.
• Monitor and document client campaign performance against objectives.
• Assist in identifying and strategizing for new business opportunities within current accounts.
• Promote knowledge sharing and best practice collaboration across the agency.

Preferred Qualifications

• Previous experience in an agency setting with exposure to client projects including digital elements.
• Involvement in business development activities is advantageous.

Company Commitment and Culture

At Emperor, we are committed to creating an inclusive workplace that respects diversity in all its forms including gender identity, sexual orientation, ethnicity, religion, neurodiversity, disability, and more. We encourage applicants to communicate any accommodations that would help them during the recruitment process.

Our company culture emphasizes empowerment, continuous learning, and achievement. We operate as a partnership of 250 employee-owners specializing in reporting, branding, digital, employee engagement, change management, and sustainability. Our values promote collaboration, empathy, and effort, fostering a warm and inclusive environment where all partners feel they belong.

We prioritize wellbeing with dedicated management to balance mental and physical health aligned with our ambitions. Our employee ownership reinforces our commitment to responsible business practices that positively impact our clients, partners, communities, and society.