Analyst Quality Controller

About the Company

eClerx is a business process management company specializing in automation and analytics services. The company serves numerous Fortune 2000 clients across various global sectors including financial services, communications, retail, fashion, media, manufacturing, travel, and technology. Founded in 2000, eClerx is publicly traded in India and employs 13,000 professionals worldwide, with offices in multiple countries such as Australia, Canada, Germany, India, and the USA.

Job Overview

The role of Analyst Quality Controller involves reviewing completed work products to ensure they meet design and content quality standards. The incumbent will be responsible for verifying compliance with client Service Level Agreements (SLAs) and providing accurate quality assessments. This position does not involve travel or deputation and is based in Coimbatore office with a night shift schedule aligned with US client timings.

Key Responsibilities

• Evaluate finished work for quality adherence in design and content.
• Ensure compliance with client SLAs.
• Employ analytical and critical thinking to identify issues and improvements.
• Communicate effectively, comprehending instructions and feedback accurately.
• Devise practical solutions for quality-related tasks.
• Manage time efficiently to meet deadlines consistently.
• Maintain proficiency in English spelling and grammar standards.

Qualifications

• Possession of any undergraduate degree.

Additional Information

• Role type: Individual contributor with team management responsibilities over 8 team members.
• Shift: Night shift dedicated to US time zones.
• Client interface: No direct client interfacing required.
• Travel and deputation: None involved.