- Experience
- 5+ yrs
- Salary
- INR 2,400,000 / year
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Eligibility
- Applicants must be willing to join any TCS office location within India and have the ability to switch to direct TCS payroll after 3-6 months based on background verification clearance. Candidates need to provide updated CV and UAN history or a recent payslip for validation purposes.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
We are seeking experienced Amazon Connect Testers to join our client TCSPayroll: VARITE INDIA PVT LTD, with direct employment transition to TCS payroll after 3-6 months based on background verification clearance. Candidates will be based at any TCS office location in India and work onsite.
Core Responsibilities and Skills
- Designing and deploying voice workflows leveraging Amazon Connect services including integration with Amazon Lex for conversational AI and Amazon Polly for text-to-speech capabilities.
- Developing custom contact flows, incorporating AWS Lambda integrations, and utilizing real-time analytics to enhance customer experience.
- Applying extensive AWS knowledge across core services such as Lambda, DynamoDB, S3, CloudFormation, IAM, and CloudWatch, with emphasis on serverless architecture and microservices.
- Implementing telephony and contact center solutions involving SIP, VoIP, IVR systems, and CTI integrations including call routing, queue management, and dashboard monitoring.
- Handling legacy system migrations to cloud-based contact center platforms while maintaining security best practices and cost efficiency.
Requirements
- Minimum of 5 years hands-on experience with Amazon Connect and associated voice services.
- At least 5 years professional experience working with AWS infrastructure and services.
- Strong background in telephony systems and contact center technologies.
- Proven leadership capabilities in driving technical projects and mentoring team members.
Additional Information
The maximum offered salary is up to 24 Lakhs per annum. Candidates should be able to serve a notice period of up to 30 days. Applicants need to provide an updated CV and UAN History or a recent payslip from the last two years to expedite profile processing and verification, which is crucial to avoid fraudulent applications. Contact via email is facilitated for submissions.