Allocator

Overview

The Allocator is essential in ensuring efficient operations on the ramp by overseeing staffing allocation, workload distribution, and real-time communication during shifts.

Key Responsibilities

• Verify the punctual attendance of all scheduled staff, promptly reporting absences or delays to the Duty Manager.
• Oversee adherence to company safety protocols, documenting and reporting any violations to management.
• Distribute tasks, manpower, and equipment judiciously to maximize operational efficiency and balance workload among employees.
• Engage constructively with the team to foster motivation and a collaborative work environment.
• Plan and assign upcoming workloads, effectively communicating necessary details to team leaders.
• Continuously monitor operational staffing and equipment needs and alert the Duty Manager of any shortages to maintain smooth operations.
• Address customer inquiries courteously, escalating any concerns to the Duty Manager.
• Manage employee questions or issues, ensuring they are brought to management's attention.
• Enforce compliance with company policies and Swissport Standard Operating Procedures (SOPs).
• Perform additional duties as assigned.

Required Qualifications and Skills

• Proficient in Microsoft Office Suite including Excel, Word, and PowerPoint.
• At least one year of experience in ramp services or a related operational role, familiar with customer requirements and time/work documentation.
• Comprehensive understanding of ramp operations to optimize team resourcing.
• Capability to lead and motivate under pressure during challenging operational conditions.
• Knowledge of Ground Service Equipment operation.
• Strong organizational abilities and skill in managing multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Physically capable of manual labor, including lifting up to 32kg repeatedly during a shift.
• Prepared to work outdoors in adverse weather conditions.
• Ability to travel to the airport when public transportation is unavailable.
• Flexible availability for different shifts, including days, evenings, nights, weekends, and holidays.
• Fluent English language comprehension and communication.
• Collaboration with Dublin Airport Authority (DAA) airside operations department.
• Brief supervisors and team leaders on flight preparations.
• Manage and support the completion of red and signal markings/tasks.