Afterhours Driver Support Specialist

Overview

We are seeking an Afterhours Driver Support Specialist to join a dynamic logistics team operating remotely from Saudi Arabia. This role is vital in delivering prompt and effective assistance to drivers during night shifts, ensuring smooth afterhours operations. As a key liaison among drivers, dispatch teams, brokers, and other involved parties, you will employ transportation management software and communication platforms to swiftly identify and resolve logistical challenges. Collaboration with at least one team member per shift fosters a supportive environment, providing a mix of independent problem-solving and team effort in a fast-paced setting.

Key Responsibilities

• Act as the main contact for drivers encountering operational difficulties during night and afterhours shifts.
• Listen attentively and empathetically to drivers’ concerns, accurately assess situations, and deliver practical solutions.
• Support drivers with issues related to load assignments, routing, shipments, receivers, and shippers, keeping operations on track.
• Utilize Transportation Management Systems (TMS) to obtain load and shipment details efficiently.
• Coordinate with brokers and stakeholders to acquire additional guidance or clarification when needed.
• Communicate through internal tools like Slack by tagging appropriate dispatchers and drivers to expedite information flow.
• Ensure ongoing and clear communication until resolution is achieved for each case.
• Collaborate closely during shifts with another team member while being empowered to manage issues independently.
• Identify patterns in recurring problems and suggest enhancements to the afterhours driver support processes.

Candidate Requirements

• Background in sales, phone-based customer support, logistics, transportation, dispatch, or a related discipline.
• Excellent verbal and written communication skills capable of clearly conveying complex and urgent information.
• Strong analytical and decision-making capabilities, especially under pressure or when details are incomplete.
• Customer-oriented mindset with empathy towards drivers and partners.
• Self-driven attitude with the ability to work autonomously and take initiative.
• Familiarity and comfort using software platforms for communication, transportation, and logistics purposes.
• Quick adaptability to learn and navigate Transportation Management Systems and related digital tools.
• Attention to detail and excellent organizational skills to manage multiple concurrent issues effectively.
• Availability to work 8-hour night shifts including weekends, with weekly rest days that may vary.
• Ability to operate remotely from Saudi Arabia.

Benefits

• Fully remote work setup.
• Comprehensive two-week paid training course with a $150 per week stipend during training.
• Competitive salary coupled with an appealing commission plan.
• Up to 10 paid days off annually.
• Potential for career advancement in a swiftly expanding company.
• Work in an energetic, collaborative, and international team environment.
• Shift collaboration with at least one additional team member ensures support during late hours.
• Opportunity to build expertise in logistics, transport operations, and driver assistance.
• Exposure to cutting-edge communication tools and transportation management technologies.
• A workplace culture emphasizing creativity, cooperation, and ongoing enhancement.

Additional Information

This role is managed by a partner company responsible for applications and further process steps. The recruitment process is facilitated using AI-enabled matching for objective candidate assessment and selection, though final hiring decisions are made by humans. Candidates’ personal data will be processed in compliance with relevant data protection laws, including GDPR. Interested applicants should be aware that AI supports but does not substitute human judgment in hiring.