Advisor

About the Role

MEC is more than just a retail location; it serves as a central hub for the outdoor community, prioritizing sustainability and inclusivity. As an Advisor, you’ll be an essential part of creating an exceptional in-store experience by assisting members with gear and expert advice for a variety of outdoor activities like hiking, cycling, camping, climbing, watersports, snowsports, and travel. You will connect with people embarking on everything from weekend trips to extensive backcountry expeditions and help them select the right equipment.

Daily Responsibilities

• Engage with members to understand their needs and guide them to appropriate products.
• Ask insightful questions to ensure personalized recommendations.
• Share knowledgeable advice and personal experience regarding outdoor gear and sustainability features.
• Contribute to maintaining the store’s appearance and assisting other team members.
• Support inventory organization and ensure product availability for members.
• Promote MEC events and member services.
• Continuously learn about new products, technologies, and sustainability initiatives.

Desired Qualifications and Attributes

• Enthusiasm for working with a diverse, inclusive, and collaborative team environment.
• Strong passion for outdoor activities; familiarity with camping, cycling, or backpacking gear is highly valuable.
• Dedication to connecting people with quality products that encourage active outdoor lifestyles.
• Motivated self-starter with a willingness to acquire new skills.
• Possess personal integrity, customer focus, teamwork skills, and the ability to support personal and team growth.
• Friendly, approachable demeanor with genuine intent to assist others.
• Customer-centric mindset focused on delivering excellent service.
• Physical ability to lift up to 50 pounds and comfortably walk 10,000 steps daily.
• Previous experience in retail or customer service is advantageous but not mandatory.
• Curious about outdoor gear with a desire to learn; training will be provided.
• Open availability to work weekend shifts and flexible hours during weekdays between 7:00 am and 9:00 pm.

Compensation and Benefits

• Competitive hourly wages ranging from $19.18 to $19.89, scaled based on experience and qualifications.
• Employee discounts on a wide range of outdoor equipment including bikes.
• Access to extended health and dental insurance for employees and eligible family members (dependent on employment status).
• Paid time off annually to engage in an outdoor activity of your choice.
• Opportunities to participate in staff outdoor excursions.
• Equipment Demonstration Program allowing gear rentals.
• Support for personal expedition-style adventures.
• Confidential mental health and work-life support services free of charge.
• Ongoing training to enhance product knowledge and professional development opportunities.