- Experience
- Any
- Salary
- INR 300,000 – INR 550,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate degree holders are eligible to apply.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
About the Role
Teleperformance SE, a global leader in customer experience and digital business solutions, is seeking motivated and customer-oriented individuals to join as Ads Support Specialists. This full-time position is based in Gurugram, India, requiring in-office attendance five days a week with rotational shifts. The role focuses on assisting customers with inquiries and technical issues related to digital marketing and advertising platforms, ensuring high-quality support and service.
Key Responsibilities
- Respond promptly to customer questions via email, chat, and other communication channels.
- Craft professional, clear, and customer-centric replies to enhance user satisfaction.
- Analyze customer challenges to deliver effective and logical resolutions.
- Provide technical assistance on issues concerning digital advertising platforms such as Google Ads and Meta Ads.
- Leverage artificial intelligence tools to efficiently research and address customer queries.
- Operate multiple customer relationship management (CRM) systems and applications concurrently.
- Maintain patience and professionalism while managing difficult customer interactions.
- Continuously update knowledge on emerging digital marketing tools, technologies, and trends.
Required Skills and Attributes
- Proficient in professional written English and capable of composing effective email communications.
- Strong logical reasoning and problem-solving aptitude.
- Basic computer skills with the ability to multitask across various software and multiple screens.
- Eagerness to learn and adapt to artificial intelligence technologies and other digital tools.
- Ability to perform under pressure and handle complex customer service scenarios.
- Flexibility to embrace changing workflows and technological updates.
Additional Information
- Location: Downtown Gurugram, India
- Work Setup: Onsite (Work From Office)
- Working Days: Five days per week
- Shifts: Rotational shift patterns
- Transportation: Both-side cab facilities provided
- Immediate joining candidates are preferred
- Employment Type: Full-Time
- Salary Range: INR 300,000 to 550,000 per annum
About Teleperformance
Founded in 1978 in France, Teleperformance SE is a multinational business process outsourcing company specializing in a wide array of customer experience services, including debt collection, telemarketing, content moderation, and digital business solutions. With operations in over 80 countries and a significant presence in India since 2001, Teleperformance delivers diverse customer support and technical services across numerous sectors such as healthcare, BFSI, retail, telecom, and manufacturing. The company is committed to innovation, respect, professionalism, and integrity while advancing digital transformation in customer experience through omnichannel platforms and advanced back-office solutions.
Eligibility Criteria
Applicants must hold any graduate degree.
Minimum education
Bachelor's Degree