- Experience
- 1–3 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
This position focuses on assisting with the triage and documentation of priority incident tickets, supporting the resolution of software and hardware service requests, and ensuring compliance with Service Level Agreements (SLAs) by escalating issues when necessary.
Key Responsibilities
- Perform initial triage for priority incident tickets (P3 tickets), manage their documentation, and follow the defined SLA and escalation protocols.
- Track and support the resolution of service requests related to software, hardware, and network issues, ensuring accurate logging, processing, and completion within designated timelines.
- Monitor SLA timelines for priority incidents throughout their lifecycle and escalate risks of delays or breaches to higher management.
- Assist in creating change requests based on the types of incident tickets addressed and resolved.
Mandatory Skills and Experience
- Experience in Desktop Support is required.
- Candidate should have 1 to 3 years of relevant work experience.
About the Company
Join an ambitious digital transformation partner that embraces reinvention and continuous learning. This opportunity is part of a company culture dedicated to evolving with the changing business landscape and empowering employees to innovate and grow.
Industry
IT Services & Consulting