Administrator and Care Coordinator Support

Role Purpose

This role involves coordinating Care Assistants to ensure high-quality, timely, and safe care is delivered to customers in their own homes. It requires excellent organizational and communication skills along with a calm and supportive approach.

Key Responsibilities

• Arrange and oversee Care Assistant rosters, matching staff skills and availability with customer needs and preferences, ensuring care plans are followed precisely.
• Recruit and coordinate appropriate staff numbers and skill mixes, managing cover for absences such as sickness or holidays.
• Promptly process new care referrals and updates to existing customers' care requirements.
• Maintain efficient scheduling to support Care Assistants’ work-life balance and maximize effectiveness.
• Adjust rotas as needed for emergencies or staff availability changes.
• Distribute rotas on a regular schedule and participate in out-of-hours emergency on-call duties after training and competency assessment.
• Maintain accurate electronic and paper records, including travel logs and incident reports, ensuring data confidentiality.
• Perform general office duties and prepare reports as demanded by management.
• Communicate effectively with customers, their representatives, and health professionals, accommodating diverse communication needs.
• Collaborate with the wider team to deliver and continuously improve homecare services, following company policies at all times.

Personal Attributes

• Compassionate and respectful towards individuals needing support, honoring dignity and non-discriminatory care.
• Reliable, professional, punctual, and maintaining clear professional boundaries.
• Innovative problem-solver with the ability to think creatively and proactively.
• Team-oriented with strong communication and emotional intelligence.
• Passionate about enhancing customers' daily experiences through homecare.

Required Skills and Knowledge

• Understanding of the needs of people requiring care and support.
• Strong organizational skills to prioritize workloads effectively for customer safety and satisfaction.
• Accurate record-keeping and familiarity with statutory reporting procedures.
• Understanding and implementation of confidentiality in homecare contexts.
• Competent IT and administrative abilities with attention to detail.
• Excellent interpersonal and telephone communication skills to build positive relationships with customers, families, staff, and professionals.
• Good knowledge of local geography including routes and traffic patterns.
• Ability to remain calm under pressure and use initiative individually or within a team, especially during emergencies.
• Commitment to following organizational policies, procedures, and ongoing skills development.

Additional Conditions

• Flexibility in working hours and commitment to continual learning.
• Must provide satisfactory enhanced Disclosure and Barring Service clearance.
• Possession of a valid driving licence with fewer than six penalty points, business insurance, and a current MOT if using own vehicle for work.

Declaration

The role holder agrees to fully commit to fulfilling the responsibilities inherent in this position to the best of their ability.