Administrative Support I

Overview

The Administrative Support I role provides essential administrative assistance to management teams within a logistics and transportation environment. Key duties include managing route paperwork, handling customer and vendor communications, supporting driver onboarding and training, monitoring delivery routes, and fulfilling various clerical tasks. Candidates must demonstrate strong multitasking ability along with excellent interpersonal skills in a fast-paced setting.

Key Responsibilities

• Prepare and audit paperwork related to routes for the upcoming day.
• Answer incoming phone calls from customers and delivery teams with professionalism.
• Resolve customer concerns and assist with vendor communications regarding damage or replacement orders.
• Timely response to emails and managing pending orders.
• Organize and file important documents and reports appropriately.
• Support delivery team processing, monitor routes during shifts, and track progress by coordinating with drivers regularly.
• Collect customer feedback on delivery experiences via calls.
• Complete proof of delivery (POD) documentation packets and manage nightly closing reports.
• Coordinate with Logistics Coordinators to process daily working orders and update billing information as needed.
• Assist with warehouse activities including printing pull sheets, preparing freight shipments and returns (RTVs), updating inventory on scheduled intervals, and supporting routine warehouse functions.
• Maintain professionalism and accountability while working independently and communicating effectively with clients, contractors, and supervisors to ensure satisfaction.
• Perform additional duties as assigned to support operations.

Minimum Qualifications and Skills

• High school diploma or equivalent required; further post-secondary education advantageous.
• Proficiency in Microsoft Office suite, including Word and Excel.
• Previous experience in customer service preferred, indicating strong communication skills.
• Ability to multitask and pay attention to detail within a dynamic office environment.
• Must be able to work evenings and Saturdays to accommodate shift requirements.
• Pass background screenings as part of the hiring process.
• Capable of maintaining a safe and professional workplace.
• Essential skills include customer service, organization, time management, problem-solving, accountability, documentation, data analysis, telephone etiquette, conflict resolution, listening skills, and multitasking capability.

Working Hours and Compensation

• Workweek ranges from 40 to 50 hours, Monday through Friday from 9:30 AM to 6:00 PM, plus Sundays from 5:30 PM to 6:00 PM for routing tasks.
• Hourly wage is $17.26.

Additional Information

• This position operates remotely across the United States.
• Applicants should verify job offers carefully due to prevalent recruitment scams unrelated to the employer.
• The company will never request payment or credit card details as part of the recruitment.
• All official postings are available exclusively on the company's career site.

About the Employer

The employer is a leading supply chain management company specializing in transportation and logistics services. With a commitment to innovative solutions and customer satisfaction, the company operates globally with a workforce exceeding 6,000 employees and drivers, delivering integrated logistics excellence valued at $5 billion in annual revenue.