Administration Assistant – Workers Compensation

Role Overview

We are seeking a highly organised and meticulous Administration Assistant to support our Workers Compensation team. Your primary responsibility will be to administer various administrative tasks focused on processing and managing invoices linked to WorkCover claims, ensuring accuracy and compliance with WorkSafe Victoria regulations and DXC Technology's internal standards.

Key Responsibilities

• Process invoices related to medical, allied health, and other claim-associated services.
• Verify invoice details against claims records, ensuring proper coding and allocation for payments.
• Detect and escalate discrepancies, duplicate invoices, or incorrect payment requests.
• Handle invoice processing within predefined service level agreements and accuracy standards.
• Assist the recoveries process by identifying and reporting incorrect or erroneous payments.
• Address payment-related queries from frontline claims and finance teams effectively.
• Maintain precise records and complete all administrative duties within designated timelines.
• Adhere strictly to WorkSafe scheme guidelines, claims procedures, and organisational processes.
• Foster a collaborative team environment and provide support to the wider claims function when necessary.

Experience and Skills Required

• Prior experience in administration, invoice processing, accounts payable, or financial administration roles.
• Experience within insurance, workers compensation, or claims sectors is preferred but not mandatory.
• Exceptional attention to detail with a strong dedication to accuracy.
• Ability to juggle multiple priorities, meet deadlines, and operate efficiently in a high-volume work setting.
• Proficient data entry and organisational capabilities.
• Comfortable using various systems and confident with Microsoft Office applications, particularly Excel.
• Understanding of compliance and audit requirements in regulated environments is an advantage.
• A proactive mindset toward issue identification and resolution.

About DXC Technology

With over 16 years of expertise, DXC Claims Management specialises in workers’ compensation claims administration, focusing on delivering excellent service and innovative solutions to swiftly restore health and workforce reintegration.

Culture and Benefits

DXC prides itself on a "people first" philosophy, offering competitive salaries, benefits, ongoing training, and career advancement opportunities. Our culture is grounded in inclusion, belonging, and corporate social responsibility, with initiatives that support community, environmental, and employee wellbeing. Our working model fosters in-person collaboration balanced with flexibility that respects individual work styles and life circumstances.

Important Note on Recruitment

Beware of recruitment scams claiming association with DXC. Genuine job offers never request payment or personal information upfront, nor require purchasing equipment for the company. We do not make employment offers via social networks. Please remain vigilant and cautious regarding fraudulent recruitment activities.