Administration Assistant

About the Company

Originating from a family business, Procare Group has grown over 25 years into a nationally recognized insurance risk and solutions provider across Australia.

Position Overview

We are looking for a driven and efficient Administration Assistant to join our Head Office support team. This role involves working closely with the Administration team and offering comprehensive administrative assistance to our Investigations department.

Key Responsibilities

• Entering data accurately into relevant systems, ensuring precision and completeness.
• Providing factual and detail-oriented administrative support.
• Supporting daily head office operations including handling incoming calls, ordering office supplies, and managing important mail items.
• Preparing invoices in an organized manner.
• Managing critical business email inboxes, including sorting, prioritizing, and delegating emails appropriately.
• Responding to phone and email inquiries across the organization, directing them to the appropriate personnel.
• Performing any additional administrative duties as needed.

Candidate Profile

The ideal candidate communicates effectively both in person and via phone, has superior attention to detail, and excels at time management. This individual is well organized and committed to delivering high-quality service.

This role offers future career growth opportunities within a dynamic and established organization that values quality customer service and long-term partnerships.

Required Skills and Attributes

• At least 1-2 years of proven experience in administration roles.
• An interest in investigations and/or law enforcement fields.
• Strong written communication skills including grammar, spelling, and report preparation.
• Proficiency with Microsoft Office and strong computer literacy.
• Excellent organizational skills and ability to manage time efficiently.
• A solid customer service orientation and dedication.
• Confident and courteous when handling phone and email correspondence.
• Exceptional attention to detail and accuracy.

Employee Benefits

• Novated lease vehicle arrangements.
• Paid parental leave provisions.
• Access to an external employee assistance program.
• A supportive team and positive company culture with workplace flexibility.
• Convenient office location in Alexandria with parking and close public transport access.
• Customized professional development programs.
• Strong managerial support and additional benefits.

Additional Information

Applications will be handled confidentially. Due to a high volume of applications, only shortlisted candidates will be contacted. Future career prospects include secure and stable opportunities within an expanding national company.