Administration Assistant

About Express Solicitors

Founded in 2000, Express Solicitors is a distinguished, no win no fee law firm focusing solely on personal injury claims. Based in Manchester, the firm serves clients across the UK in various injury sectors such as employers' liability, serious injury, clinical negligence, public and occupiers’ liability, road traffic accidents, and industrial diseases. Ranked 60th in The Lawyer UK Top 200 among over 10,000 law firms and boasting a 24% annual growth, Express Solicitors is the UK's largest personal injury claimant firm. Its excellent client dedication is demonstrated by a Trustpilot score of 4.7, placing it among the industry's best.

Role Overview

We seek a proactive and well-organized Post Room Administrator. This position entails mail sorting, scanning, franking, setting up meeting rooms, managing stationery supplies, and supporting reception with telephone handling. The role also involves administering tasks like photocopying, executing daily or weekly checklists, manual handling including lifting heavy boxes, making refreshments, kitchen stock management, and maintaining a tidy office environment. Additional occasional duties may be assigned.

This position offers significant growth opportunities into other departments such as Secretarial, HR, IT, and Medical Agency File Handling roles, with many past administrators progressing accordingly.

Key Responsibilities

• Sort, scan, and frank incoming mail efficiently.
• Handle reception activities including answering phones courteously and professionally.
• Provide administrative support, including photocopying documents.
• Perform manual handling tasks such as lifting heavy boxes.
• Prepare refreshments and assist in kitchen stock checks.
• Ensure meeting rooms are appropriately set up.
• Complete assigned daily or weekly checklists diligently.
• Manage stationery ordering process.
• Help maintain overall office cleanliness and orderly environment.
• Undertake other related duties as needed.

Candidate Profile

• GCSE passes at grade C or higher in Maths and English.
• Prior experience in administrative roles.
• Experience dealing directly with customers in person and via telephone.
• Exposure to reception or switchboard operations is beneficial but not essential.
• Qualifications such as NVQs in business administration are advantageous but not mandatory.
• Experience within legal or law firm environments is a plus.

Salary and Work Schedule

• Salary ranges between £22,902 and £26,722, depending on age.
• Work hours are 8:30 AM to 5:30 PM Monday to Thursday, and 8:30 AM to 5:00 PM on Fridays, with all work performed onsite.

Employee Benefits

• Office location at South Court Office, Manchester.
• 23 days of holiday annually, increasing to 26 days plus bank and public holidays.
• Additional holiday options including three purchase buy-backs and an extra day for birthdays after qualifying service.
• Private medical insurance available after two years of employment, flu vaccinations annually, and access to an Employee Assistance Programme.
• Facilities include a 24/7 onsite gym, participation in netball and football teams, and a 10km Manchester running team.
• Active social committee with an ample budget for departmental and firm-wide social events.

Recruitment Process

Interviews will be conducted via MS Teams and will feature scenario-based questions. The company values skills and abilities above all and encourages applications from all candidates, emphasizing equal opportunity employment.