Account Manager

About DiliTrust

Join the forefront of the legal technology revolution with DiliTrust, a premier SaaS provider in Europe transforming legal departments globally through innovative technology. Operating across multiple regions including France, Spain, Italy, Canada, Mexico, and MEA, DiliTrust supports over 2,300 clients in 50 countries, predominantly serving 80% CAC 40 companies.

Driven by a goal to become the first French legal tech Unicorn, our dynamic team thrives in a positive environment recognized by the “Happy at Work” and “Tech at Work” awards since 2019.

Role Overview

As an Account Manager based in Dubai, you will engage directly with senior leaders from multinational and mid-sized companies in both private and public sectors. Acting as a knowledgeable product advocate, you will collaborate cross-functionally to drive client success and deepen business relationships.

Key Responsibilities

• Establish and maintain robust relationships with a strategic portfolio of key customers
• Oversee contract renewals to foster long-term client loyalty and retention
• Leverage upsell and cross-sell opportunities to contribute to revenue goals
• Provide consultative guidance on product usage to maximize client outcomes
• Track and analyze relevant KPIs for business and product utilization

Candidate Profile

• Possess at least a Bachelor’s degree and five years of pertinent professional experience
• Fluency in both Arabic and English languages
• Strong aptitude for strategic planning tailored to client needs
• Excellent communication and presentation capabilities
• Proficient in comprehensive project management
• Comfortable and effective within diverse, international work environments
• Eager to acquire deep expertise across multiple software offerings
• Demonstrate versatility, independence, assertiveness, client-centric focus, and collaborative spirit

Why Choose DiliTrust?

• Opportunity to work in a rapidly expanding company with an international presence spanning Europe, North America, and the Middle East
• Culturally diverse environment embracing over 25 nationalities
• Commitment to work-life balance
• Engagement during a pivotal phase of growth with significant career prospects

Company Values

• Trust: Upholding transparency and integrity in operations
• Inclusion: Fostering empathy, diversity, and belonging
• Hands-on Spirit: Emphasizing initiative, resilience, and solution-driven approaches
• Excellence: Pursuing continual innovation and improvement
• Team Success: Prioritizing collaboration and collective achievement

Recruitment Process

1. Initial HR interview
2. On-site interview with the Hiring Manager
3. Interview with the Chief of Customer Success

Note: Artificial intelligence tools may assist in application reviews and assessments but do not replace human judgment. Final hiring decisions rest with human interviewers. For details on data handling, please inquire accordingly.