Account Manager

About BT Group

BT Group has dedicated over 180 years to linking people, businesses, and communities. Today, it supports some of the globe's most significant organisations in steering digital transformation using secure networking, cloud solutions, collaboration tools, security, and advanced technology services.

Role Overview

BT is seeking an enthusiastic, customer-centric Account Manager to join the Business Sales team in Dublin, Ireland. The successful candidate will manage a portfolio of key enterprise accounts, focusing not just on safeguarding revenue but actively generating it. Working with renowned multinational clients, the role involves solving complex business challenges through innovative digital transformation, cloud services, networking, and security solutions. This position offers an opportunity to become a trusted consultant to senior leaders, influencing technology strategies across diverse sectors and geographical regions.

Key Responsibilities

• Recommend and implement customer-focused solutions by leveraging comprehensive knowledge of BT's offerings.
• Manage assigned accounts collaboratively within a broader team by understanding the customer's business strategies.
• Establish and track strategic and financial objectives for accounts, applying deep insight into customer needs to guide engagements and identify new business prospects.
• Work alongside specialists to proactively explore opportunities for expansion, upselling current clients, developing new offers, and executing account plans.
• Build and sustain profitable long-term relationships, including managing escalation processes when necessary.
• Drive improvements in customer satisfaction, aiming to boost Net Promoter scores within accounts.
• Define and maintain critical customer relationships and devise customer contact strategies.

Expected Skills and Experience

• Proven ability to research, analyse, and plan effectively to create and close sales opportunities.
• Strong empathy and active listening skills to uncover both explicit and implicit client needs; ability to analyse customer data and ask pertinent questions.
• Capability to provide expert advice and recommendations in specialised subject areas.
• Self-driven with initiative and demonstrated strong commercial insight.
• History of success in direct sales, preferably within technology, telecommunications, ICT, cloud computing, or managed services.
• Demonstrated capacity to build and maintain a robust network of contacts across all levels in customer organizations.
• Sharp commercial and business acumen geared towards achieving profitable growth and customer retention.
• Skillful at creating compelling account plans and translating these into concrete sales actions while coordinating virtual teams effectively.