Account Manager

About Edelman Intelligence

Edelman is a recognized name for trust, redefining communication as action. We foster a culture based on three key principles: boldness unlocks potential, empathy drives progress, and curiosity fuels momentum. We champion diversity, equity, inclusion, and belonging (DEIB), creating an equitable and inspiring workplace that respects all, mirrors the diversity of the world, and promotes collaboration and trust.

Role Overview

We are seeking an Account Manager for our Dubai office to handle medium to large-scale research projects involving primary (quantitative and/or qualitative) and secondary methodologies. This role requires active client engagement and collaboration with teams in the UAE and across EMEA to ensure successful project delivery.

Key Responsibilities

• Design research projects by defining scope, selecting methodology, and preparing deliverables.
• Plan projects and manage internal resources effectively.
• Monitor project budgets and revenues to maintain commercial viability.
• Analyze data from various sources and create insightful storytelling reports.
• Develop recommendations and critical insights for clients and internal teams.
• Prepare and deliver presentations for internal stakeholders and clients.
• Offer strategic, consultative advice to Edelman teams and clients.
• Handle concurrent projects across diverse topics and teams.
• Manage relationships with both internal and external stakeholders to ensure client satisfaction and high-quality service.
• Lead and mentor junior staff by providing training, delegating tasks clearly, and offering constructive feedback.
• Contribute to business development by writing proposals, costing, and identifying growth opportunities within existing accounts.

Desired Qualifications and Skills

• Bachelor’s degree in business, marketing, communications, social/political science, statistics, economics, or related fields.
• Practical experience in Research & Insights, either agency or in-house.
• Strong knowledge of the Middle East’s cultural, geopolitical, and business environment.
• Fluency in English mandatory; proficiency in Arabic and other languages is an advantage.
• Experience working with data analysis and statistical tools.
• Familiarity with data and insights tools such as social listening platforms (e.g., Brandwatch, TalkWalker), audience intelligence solutions (e.g., Global Web Index), and trend analysis tools (e.g., Insider Intelligence, Mintel) is a plus.
• Excellent ownership, problem-solving skills, and a curiosity-driven mindset.
• High attention to detail and accuracy.
• Effective multitasking and deadline management capabilities.
• Strong communication skills and cultural openness.

Additional Information

We are committed to diversity and encourage all interested candidates to apply, even if their experience does not exactly match every requirement. Your unique background might be a great fit for this or other opportunities within our organization.