Account Manager - US Staffing

About Infinite Computing Systems

Founded in 1997, Infinite Computing Systems specializes in delivering tailored IT solutions emphasizing value, quality, and dependability. With expertise across Banking, Insurance, Energy, Distribution, Manufacturing, Oil Field, Construction, and Government sectors, we transform clients' business challenges into scalable enterprise applications. Operating globally with headquarters in Cedar Rapids, Iowa and branches in Dallas, Mumbai, and Bangkok, our services include Microsoft 365, Dynamics 365, Azure, Power BI solutions, .NET custom development, Mobility Services, Product Development, and Global Staffing. We are recognized as a Microsoft Gold Partner and part of the Microsoft Partner Network.

Role Overview

We seek a proactive and result-driven Account Manager to manage client relationships and grow accounts within the US market. This full-time position based in Andheri East, Mumbai, involves working US shifts. The role requires overseeing recruitment delivery across various hiring types, coordinating internal teams, ensuring quality and timely staffing fulfillment, and expanding business opportunities.

Key Responsibilities

• Oversee end-to-end staffing processes for US clients including Contract, Contract-to-Hire, and Direct Hire roles.
• Drive adherence to SLAs by ensuring quality candidate submissions, fast turnaround, and consistent closures.
• Monitor daily recruitment activities such as sourcing, screening, submissions, interviewing, and placements.
• Effectively prioritize recruitment needs and strategically allocate resources to optimize account performance.
• Ensure rigorous candidate screening, technical validation, and compliance with processes.
• Track and enhance delivery metrics including submission ratios, interview-to-hire ratios, and recruiter productivity.
• Provide coaching, mentoring, and feedback to recruitment teams and leaders.
• Address client escalations and operational challenges with a solution-focused approach.
• Collaborate with sales and account teams to align recruitment delivery with client expectations and business objectives.
• Participate in delivery planning, talent pipeline development, and critical role mapping.
• Manage night shift floor operations to maintain smooth recruitment workflow.
• Ensure employee attendance, punctuality, and adherence to shift policies and organizational regulations.
• Maintain employee engagement, morale, and productivity during night shifts.
• Serve as primary escalation contact for employee and operational issues related to shifts.
• Coordinate with HR, Admin, IT, and leadership to sustain uninterrupted operations and resource efficiency.

Candidate Profile

• Minimum 7 years of experience in US staffing delivery or recruitment operations, including at least 3 years in a leadership or managerial role.
• Strong background managing large recruitment teams operating night shifts.
• Proven experience leading floor operations within staffing or delivery contexts.
• Comprehensive knowledge of US staffing processes, recruitment lifecycle, and performance metrics.
• Excellent leadership, people management, and conflict resolution skills.
• Outstanding communication, reporting, and stakeholder handling abilities.
• High level of operational discipline capable of thriving in dynamic, fast-paced environments.

Performance Indicators

• Client retention and satisfaction levels.
• Revenue generated from managed accounts.
• Growth and expansion of accounts.
• Fulfillment and closure rate of requirements.
• Candidate submission-to-interview ratio.
• Interview-to-selection ratio.
• Generation of new business and upselling opportunities.
• Renewal of contracts.
• Response time and effectiveness in resolving client concerns.