Account Manager

Job Overview

mtc. is seeking a personable and energetic Account Manager to join their current team, primarily focusing on servicing and managing relationships with existing clients.

Key Responsibilities

• Maintain and nurture strong, positive relationships with current clients.
• Communicate effectively using phone, email, and the dedicated Aftercare system.
• Develop an in-depth understanding of all mtc. services and features to effectively identify upselling opportunities.
• Address client inquiries regarding costs, timelines, and resolve support tickets efficiently within reasonable timeframes.
• Collaborate closely with team members across departments, demonstrating willingness to support both clients and colleagues beyond standard expectations.
• Confidently manage any client concerns or challenges that arise.

Preferred Experience

• Front-end coding or general technical support experience is advantageous for this position.

Additional Information

Applicants are encouraged to submit their CV along with a cover letter detailing relevant experience.

Work locations include Dundee and Edinburgh.

Salary is negotiable and dependent on experience.