Account Manager, SMBG, DACH

About the Role

Join Meta's Small and Medium Business Group (SMBG) as an Account Manager for the DACH region, where technology intersects with creativity to drive business success and community growth. This role involves leveraging cutting-edge AI tools to accelerate business transformations across sectors such as e-commerce, retail, finance, and healthcare. As a key player, you will empower businesses to expand efficiently by applying innovative sales strategies and deep product knowledge within a global team passionate about AI-driven revenue generation and exceptional customer experiences.

Key Responsibilities

• Oversee and develop a client portfolio by meeting sales goals and ensuring exceptional customer satisfaction.
• Discover and capitalize on upselling and cross-selling prospects by crafting focused business strategies supported by thorough strategic planning and sales expertise.
• Utilize data-driven insights and AI-powered tools to guide strategic decisions and provide customized client recommendations that enhance Meta product adoption.
• Instruct clients on product capabilities and best practices to boost adoption of Meta's valuable solutions, strengthening existing partnerships.
• Work closely with cross-departmental teams to design and execute solutions aligned with client goals.
• Manage the complete sales process from initial scoping to deal closure, maintaining rigorous pipeline oversight using CRM systems to achieve business results.

Minimum Requirements

• Bachelor’s degree.
• Proven experience in sales, account management, or business development.
• Strong skills in data analysis, problem solving, and strategic planning to translate objectives into executable actions.
• At least five years of professional experience in sales.
• Fluency in both English and German.
• Ability to adapt and thrive in uncertain and dynamic situations, demonstrating a growth mindset.
• Experience collaborating effectively with cross-functional teams to deliver business outcomes.
• Customer-focused with the ability to prioritize deadlines and team goals.

Preferred Qualifications

• Technical proficiency with Excel, Google Suite, or data analytics platforms.
• Advanced degree or certifications in account or project management.
• Experience managing stakeholder relationships and supporting customer requirements across teams.
• Background in sales within the enterprise or advertising industries.
• Knowledge and practice of ethical AI usage including risk assessments and bias mitigation.
• Continuous learning in AI technologies such as prompt engineering and agent orchestration.
• Familiarity with Meta's advertising products and solutions.
• Proven success in applying AI to optimize workflows, improving quality and efficiency.

About Meta

Meta is dedicated to developing technologies that connect people, help grow communities, and empower businesses globally. Since the inception of Facebook in 2004 and through apps like Instagram and WhatsApp, Meta has continuously transformed digital interaction. The company's vision extends beyond traditional screens, exploring augmented and virtual reality to create immersive social technologies. Contributors to Meta help forge a future liberated from physical and digital constraints.

Compensation and Benefits

Compensation is tailored based on skills, experience, qualifications, and location, reflecting base pay exclusive of bonuses, equity, or sales incentives. Meta also provides a comprehensive benefits package to support employees.