Account Manager - SaaS

About GBG

GBG is dedicated to supporting genuine people’s access to digital opportunities by providing trusted data for identity and address verification. With over 30 years of expertise, the company focuses on enabling secure and rewarding digital interactions worldwide regardless of demographics.

Team and Role

The Go To Market ANZ team aims to deliver identity intelligence at an international level, with a strong emphasis on the Australia and New Zealand markets. GBG prioritizes customer experience and seeks to enhance client relationships through excellent service and innovative solutions.

Role Overview

The Account Manager will oversee and expand a varied portfolio of clients throughout New Zealand across multiple sectors and regulatory contexts. The role entails cultivating trusted advisory relationships by understanding client challenges, conducting proactive account planning, and leveraging cross-functional collaboration to maximize customer success and business growth.

Key Responsibilities

• Create and implement strategic account plans targeting recurring revenue protection, customer retention, and growth within existing clients through cross-selling and upselling.
• Manage sales forecasts and maintain accurate CRM data for insightful reporting.
• Establish and nurture relationships at all organizational levels including executive and C-suite.
• Collaborate with internal teams (Professional Services, Marketing, Product) to ensure cohesive client experiences.
• Remain informed on market and competitor trends to uncover new opportunities and guide strategy.
• Oversee the customer lifecycle from deal closure to solution adoption, facilitating effective change management and early realization of business value and return on investment.

Ideal Candidate Profile

• Demonstrated success in account management with strong commercial acumen.
• Consistent achievement or exceeding of sales targets.
• Highly motivated and success-driven individual.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking capability.
• Ability to operate both independently and collaboratively.
• Adaptability to dynamic environments including SaaS and evolving client needs with innovative problem-solving.
• Familiarity with New Zealand AML/CFT regulations is beneficial but not mandatory.
• Capability to quickly build trust with prospects and internal teams.
• Flexible in prioritizing tasks and adjusting to changing circumstances.

Additional Information

GBG is committed to diversity and inclusion and offers reasonable adjustments during recruitment to support all candidates. Prospective applicants are encouraged to connect for further details about company benefits and culture. Join GBG to contribute to their mission of enabling safe and rewarding digital lives globally.