Account Manager

About DiliTrust

DiliTrust leads the legal technology sector in Europe, pioneering transformative SaaS solutions for legal departments internationally. Our presence spans France, Spain, Italy, Canada, Mexico, and the Middle East and Africa region, proudly serving over 2,300 customers across 50 countries, including 80% of the CAC 40 companies.

Our aspiration is to become the first French legal tech unicorn with a valuation exceeding €1 billion. Renowned for cultivating a positive and dynamic work atmosphere, we have been honored with "Happy at Work" and "Tech at Work" certifications since 2019.

Role Overview

We are seeking an Account Manager to engage with senior stakeholders in multinational enterprises and mid-sized private and public sector firms. This role involves close collaboration with CEOs, board members, and management teams to expand and strengthen client relationships. The Account Manager acts as an internal advocate for customer insights, working closely with sales, product development, and marketing teams.

Key Responsibilities

• Develop and maintain robust relationships with a portfolio of key clients.
• Oversee contract renewals to ensure ongoing client retention and satisfaction.
• Identify upselling and cross-selling opportunities to meet and exceed sales targets.
• Provide consultancy as a product specialist, guiding clients in maximizing solution value.
• Track and analyze KPIs related to business impact and product usage.

Candidate Profile

• Minimum Bachelor’s degree with at least 5 years of pertinent experience.
• Fluency in both Arabic and English languages.
• Skilled in creating and executing long-term strategic plans tailored to customer needs.
• Exceptional communication and presentation capabilities.
• Competent in managing comprehensive project components.
• Comfortable in a multicultural, international working environment.
• Eager to acquire expertise in multiple software products.
• Versatile, self-driven, assertive, customer-focused, and a collaborative team player.

Work Environment and Culture

• Based in Dubai within a vibrant, multicultural workplace comprised of over 25 nationalities.
• Strong emphasis on work-life balance.
• Opportunities for career advancement amidst rapid company growth.
• Values including transparency, inclusion, proactive mindset, excellence, and teamwork guide our operations.

Recruitment Process

• Initial interview with Human Resources.
• On-site interview with Hiring Manager.
• Final interview with Chief of Customer Success.

Note: Artificial intelligence tools may assist in certain recruitment stages like application reviews and resume analysis but do not replace human decision-making. For details on data processing, please reach out to the company directly.