Account Manager

About Profitero+

Profitero+ is a prominent digital commerce organization serving over 4,000 brands worldwide. It enables brands to integrate diverse functions including media, content, operations, and strategy through AI-powered end-to-end solutions featuring digital shelf analytics across 1,400+ retailers in 70 countries. Supported by expert teams across 15 global centers, Profitero+ drives profitable growth for its clients.

This role is based in a hybrid capacity at Winnersh Triangle, Reading, UK.

Role Overview

The Account Manager will expand and maintain the growing branded Enterprise customer segment. This role involves acting as the main contact point, collaborating with an expanding portfolio of FMCG brands, and working alongside the Account Director. Key responsibilities include fostering strong relationships within client organizations and representing the company’s interests by liaising between customers and internal service teams.

The position demands a motivated self-starter with exemplary organization and productivity skills, having at least two years of account management experience. The role focuses on customer satisfaction, commercial acumen, and sales development within a global SaaS eCommerce context.

Responsibilities

• Ensure clients derive return on investment from Profitero+ services to guarantee high satisfaction and seamless renewals.
• Manage the commercial relationship for a portfolio of customers, identifying opportunities to upsell features where relevant.
• Serve as the primary liaison for assigned branded accounts and cross-functional internal teams.
• Develop deep expertise in Profitero+’s products, industry trends, competitor landscape, and associated technologies addressing client needs.
• Promote and drive increased utilization of Profitero+ services across client organizations, including regional and local markets.
• Coordinate and lead calls, product demonstrations, trainings, and in-person meetings to educate customers about solution benefits and capabilities.

Candidate Profile and Requirements

• Preferably hold a degree in a business or marketing-related field.
• Have a minimum of 2 years customer account management experience, particularly within a SaaS environment.
• Possess knowledge or experience related to digital commerce and/or the eCommerce sector.
• Exhibit exceptional communication skills both written and verbal, with effective active listening.
• Be fluent in English, including conversational and written proficiency.
• Display superior organizational abilities, including multitasking and prioritization to manage workflows.
• Have strong analytical skills with keen attention to detail and effective interpersonal communication.
• Maintain a positive and enthusiastic approach towards achieving sales and marketing objectives.
• Be goal-oriented with a strong drive to exceed set expectations.
• Preferred additional qualifications include prior experience in business development, sales, or account management in FMCG or tech sectors, familiarity with Salesforce and Gainsight CRM, and knowledge of other European languages like German, French, or Spanish.

Compensation and Benefits

Profitero+ offers a competitive base salary with performance bonuses along with extensive benefits such as employee healthcare, life insurance, group income protection, dental and eye care plans, 24-hour online GP access, company pension, cycle to work scheme, paid holidays including birthdays and reflection days, reduced gym memberships, social events, referral schemes, personal development plans, and the Profitero+ Hero recognition program.

Diversity and Inclusion

The company is committed to fostering a diverse workplace and provides equal employment opportunities regardless of race, religion, color, national origin, gender, disability, age, veteran status, or any other characteristic protected by law.