Account Manager

Role Overview

The Account Manager is responsible for managing and nurturing relationships with mid-sized business clients, prioritizing client satisfaction, account growth, and ensuring that Airtel Tanzania’s products and services meet clients' specific needs. This position acts as the customer advocate within Airtel Tanzania and participates in an Enterprise Sales Incentive Plan focused on increasing monthly recurring revenue.

Key Responsibilities

• Engage with management-level stakeholders to understand their strategic goals and business drivers, collaboratively designing roadmaps to progress or finalize Airtel contracts involving network services, solution sets, and value-added services.
• Drive sales of core and additional services, combining an optimal portfolio mix to surpass account objectives for both existing and new clients.
• Maintain strong customer relationships to facilitate executive sponsorship at bi-annual or annual reviews, enhancing collaboration with key stakeholders.
• Analyze the customer’s business and sector trends to align solutions that add value beyond competitors, emphasizing Airtel Africa’s stable network, coverage, and customer service.
• Regularly monitor competitor activities to anticipate market shifts, identifying opportunities for cost efficiencies and technology upgrades that improve customer capabilities and market advantages.
• Respond swiftly to competitor challenges to minimize revenue loss and safeguard client accounts.

Qualifications and Skills

• A university degree in business, sales, marketing, or related areas is required.
• IT proficiency is beneficial.
• Experience working in a performance-oriented environment.
• Fluent in English and Swahili.

Experience Requirements

• 3 to 5 years of experience in sales and managing relationships with mid-sized business clients.
• Strong understanding of fixed and mobile connectivity solutions, including NaaS, CPaaS, IoT, Security, and Cloud technologies.
• Knowledge of industry sectors, customer strategies, and business challenges relevant to these clients.

Behavioral and Other Requirements

• Ability to thrive in a performance-driven setting.
• Strong organizational skills and ability to work collaboratively within teams.
• Quick adaptability to changes and capability to meet tight deadlines.
• Highly self-motivated, energetic, and enthusiastic.
• Excellent verbal and written communication skills.
• Attention to detail and strong negotiation skills.
• Effective time management abilities.
• Clean driving license.
• Customer-focused mindset.
• Commitment to adhere to company policies and maintain high integrity.