Account Manager

About Go Swag

Go Swag is revolutionizing the corporate gifting sector by leveraging advanced technology including software, AI, and smart automation to offer personalized, sustainable, and premium branded merchandise that clients truly appreciate and use over time. Serving elite clients such as Meta, Intel, Unilever, ElevenLabs, and Lovable, our startup is well-backed by Series A funding and growing rapidly in a space traditionally slow to innovate.

Role Overview

As an Account Manager based full-time in our Glasgow HQ with some hybrid work flexibility, you will report directly to the Head of Sales. Your core mission will be to manage and expand a portfolio of large enterprise and high-growth clients through strategic account penetration and recurring revenue generation by upselling and identifying opportunities within existing client accounts.

Key Responsibilities

• Develop and execute strategic account plans to drive revenue growth department by department within client organizations.
• Identify untapped opportunities in warm accounts by creating warm outbound campaigns targeting unpenetrated divisions.
• Maintain and grow multi-level, multi-department relationships within client companies.
• Manage a dynamic book of business continuously refreshed by new client handoffs and executive referrals.
• Balance a hunter-farmer sales approach by not just retaining accounts but also aggressively capturing increased market share.

Essential Skills and Experience

• Proven expertise in consultative selling, crafting tailored solutions aligned with client needs rather than merely promoting products.
• Strong competency in strategic account planning, including creating actionable growth roadmaps and meeting/exceeding revenue targets.
• A track record of spotting and reviving dormant or undervalued accounts and significantly growing revenue from them.
• Excellent organizational skills to manage multiple complex accounts, follow-ups, and sales processes without losing momentum.

Desirable Attributes

• Experience in sales enablement, preferably with exposure to client enablement programs.
• A strategic mindset with the ability to proactively plan the trajectory of accounts rather than reacting to events.
• Agility and speed in responding to fast-moving market opportunities as the client portfolio expands.

Hiring Process

• Initial informal discussion with Talent Lead about experience and suitability.
• Detailed interview with Head of Sales focusing on relevant expertise.
• A take-home challenge that simulates real job scenarios.
• Final presentation and Q&A session with Head of Sales and account management team to demonstrate skills and approach.

Additional Information

Salary is dependent on experience, comprising a base plus commission. The role is primarily at the Glasgow HQ with some flexibility for hybrid working. Go Swag is an equal opportunity employer committed to diversity and inclusion, offering fair hiring based on merit and business needs.