Account Manager

About the Role

SBS is seeking an experienced Account Manager to oversee and expand a portfolio of key financial clients, including banks and microfinance institutions throughout the CEMAC region. This role is preferably based in Cameroon, with responsibilities covering Cameroon, Gabon, Congo, Chad, Central African Republic, and Equatorial Guinea. The primary goal is to maximize account value by boosting recurring revenue streams such as licenses, subscriptions, maintenance, and related services, while cultivating enduring client relationships in a fast-changing regional context.

Key Responsibilities

• Manage and develop a portfolio of banking and microfinance clients.
• Build and maintain deep connections with key decision-makers like CIOs, CTOs, business leaders, and executives.
• Spot and drive opportunities for upselling and cross-selling additional software modules and services.
• Understand client-specific challenges related to regulations, operations, and finances.
• Serve as a trusted consultant, nurturing long-term client partnerships.
• Promote and sell SBS financial software solutions, including core and digital banking, data and AI platforms, and specialized banking components.
• Employ a solution-based sales method tailored to the financial sector.
• Create and deliver compelling value proposals aligned with clients' digital transformation, modernization, and compliance initiatives.
• Manage end-to-end sales processes from lead identification to deal closure.
• Lead commercial negotiations concerning contracts, renewals, pricing, licensing, and maintenance agreements.
• Administer contract lifecycles, including renewals and extensions.
• Ensure timely invoicing and payments, navigating complex business environments as needed.
• Handle sensitive commercial matters such as renegotiations and payment escalations.
• Develop solid knowledge of the banking and microfinance landscape within the CEMAC region.
• Stay current with regional regulations like COBAC and BEAC and industry trends.
• Adjust sales approaches in line with local market conditions.
• Collaborate closely with Delivery, Support, Product, and Marketing teams to ensure consistent, high-quality customer experiences.
• Provide market insights to inform product development and go-to-market plans.
• Keep accurate CRM records (e.g., Salesforce) and produce regular sales forecasts and performance reports.
• Achieve or surpass quarterly and annual sales targets.
• Promote accountability toward business results and client satisfaction.

Candidate Profile

• Strong communicator and negotiator with experience in multicultural settings.
• Capable of engaging and influencing high-level executives (C-level).
• Proven success in selling complex software with extended sales cycles.
• Business-savvy and customer-focused mindset.
• Adaptability to diverse and challenging environments.
• Highly autonomous, disciplined, and accountable.
• Results-oriented with a strong sense of ownership.

Qualifications and Experience

• Bachelor’s or Master’s degree in Business, Finance, Information Technology, or related field.
• At least 10 years of experience selling software products to banks and microfinance institutions.
• Successful track record in managing client accounts and expanding revenues.
• Good understanding of core and digital banking solutions.
• Experience working in Africa, preferably within the CEMAC region.
• Familiarity with CRM software such as Salesforce or its equivalents.
• Willingness and ability to travel frequently across the region.
• Fluency in both French and English is essential.

Additional Desired Skills

• Experience handling strategic large banking accounts in African markets.
• Knowledge of regional financial regulations including CEMAC, COBAC, and BEAC.
• Involvement in digital transformation projects within financial institutions.
• Skilled in navigating complex organizational and relational environments.

About SBS

SBS is a global fintech partner enabling banks and financial institutions to innovate, transform, and expand their capabilities. With over 5,000 employees worldwide and clients spanning more than 80 countries, SBS delivers solutions ranging from digital and core banking to lending and payments systems. As part of the 74Software group, SBS leverages cutting-edge technology and long-term client partnerships to provide mission-critical software solutions worldwide, fostering a collaborative and innovative culture shaping the financial future.