- Experience
- Any
- Salary
- GBP 80,000 – GBP 110,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Symphony
Symphony is an AI-driven communication technology company delivering integrated platforms including messaging, voice, directory, and analytics. Serving over 1,400 organizations, the company's secure, encrypted solutions help clients enhance AI adoption, prioritize data protection, comply with regulatory standards, and improve business communications.
Role Overview
We are looking for a seasoned Account Manager to oversee, retain, and grow strategic enterprise accounts primarily within global financial institutions. The successful candidate will act as a trusted consultant to leading buy-side, sell-side, and FinTech clients, drive account health metrics, unlock opportunities for cross-selling and upselling, and secure sustained platform usage.
Primary Duties
- Drive account revenue growth by identifying and pursuing upsell and cross-sell opportunities to increase contract value.
- Expand Symphony’s presence across prioritized business units and user groups within top-tier financial clients.
- Maintain precise pipeline data and align key account metrics with sales leadership, accurately forecasting quarterly expansion and renewal goals.
- Establish and cultivate durable relationships with senior leaders, business heads, and key decision makers.
- Conduct regular Executive Business Reviews to demonstrate the platform’s return on investment, align on business goals, and reduce churn risk.
- Serve as the client advocate internally by communicating feedback and market needs to Product, Support, and Executive teams.
- Recommend Symphony’s new applications, automated workflows, and integrations to address specific enterprise communication and compliance challenges.
- Stay informed of market trends and competitors to position the company’s solutions advantageously.
- Enhance account management strategies, onboarding procedures, and client engagement frameworks continuously.
Qualifications
- Proven account management expertise within FinTech, financial services, or enterprise SaaS sectors.
- Consistent achievement of or surpassing revenue expansion targets and demonstrated growth from existing client relationships.
- Successful experience managing global, complex, matrixed accounts with sophisticated procurement and decision-making environments.
- Exceptional executive presence with skill in influencing C-level stakeholders, managing intricate commercial negotiations, and closing significant contract renewals.
- Strong comprehension of SaaS metrics such as Net Revenue Retention (NRR), Annual Recurring Revenue (ARR), and churn, alongside enterprise software business models and secure technology integration.
- A deep commitment to delivering a superior customer experience through consultative and value-based selling techniques.
Compensation
- Base salary range between £80,000 and £110,000 annually.
- Eligibility for sales commissions based on performance.
Benefits
- Competitive region-specific benefits package.
- Build Your Own Benefits (BYOB) options.
- Opportunities for local events, team-building, and professional development.
Diversity and Inclusivity
Symphony is an equal opportunity employer embracing workplace diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are provided to individuals with disabilities throughout the hiring process and employment.