Account Manager

Job Overview

Temu is looking for a dedicated and experienced Account Manager to become part of our expanding team. This role involves engaging with motivated professionals aiming to impact the industry positively.

Key Responsibilities

• Serve as the primary contact for sellers, promptly handling issues related to registration, compliance, account maintenance, and listing support with professionalism.
• Assist sellers in navigating platform policies, required documents, and troubleshooting challenges such as listing errors, payment delays, or breaches of compliance.
• Work closely with internal departments including Legal, Compliance, and Product to resolve escalated seller concerns and enhance procedural workflows.
• Evaluate seller feedback and difficulties to suggest improvements in platform functionality and operational processes.
• Deliver educational training sessions to guide sellers on maintaining healthy accounts and fostering growth.
• Track key seller performance indicators like onboarding success rates and resolution times, reporting patterns and insights to leadership teams.

Candidate Qualifications

• Minimum of three years experience in operations, brand management, or related platform operation roles.
• Proficient in data analysis to interpret industry movements, manage projects through data insights, and summarize findings effectively.
• Strong problem-solving capabilities coupled with high self-drive, strategic thinking, and nimbleness in adapting to evolving environments.
• Capable of performing efficiently under pressure and coordinating logistics during peak demand periods.