Account Manager

Role Overview

Join the Go-to Market team as a key player tasked with enhancing retention and fostering growth within our existing customer portfolio. As an Account Manager, you will oversee small to mid-sized client accounts, nurture strong client relationships, discover revenue-generating opportunities, and deliver outstanding service to reinforce satisfaction and loyalty.

Key Responsibilities

• Act as the primary contact for client questions, problems, and service requests.
• Spot opportunities for account growth through upselling and cross-selling initiatives.
• Work closely with Sales, Customer Success, Product, Marketing, and Technical Support departments to ensure clients receive holistic support.
• Provide strategic advice and best practice recommendations to optimize clients’ use of Eftsure's platform.
• Regularly monitor customer satisfaction indicators and proactively resolve issues or address improvement areas.
• Analyze account health metrics and trends to anticipate risks of client churn, collaborating with the Retentions team as needed.
• Make a minimum of 40 customer touchpoints daily.
• Schedule at least 40 client meetings every month.
• Manage the entire sales cycle from initial meeting through to closing upsell and cross-sell deals.

Qualifications and Experience

• Proven experience in SaaS Account Management, Customer Success, or Sales roles.
• Familiarity with Customer Relationship Management (CRM) tools, preferably HubSpot, to efficiently track customer relationships and manage sales pipelines.
• A strong passion for comprehending customer needs and delivering tangible value.
• Track record of consistently meeting or exceeding monthly, quarterly, and yearly revenue goals.

Skills and Attributes

• Outstanding communication capabilities.
• Excellent organizational and multitasking skills.
• Ability to establish and sustain deep client relationships.
• Experienced in sales processes and strategies.
• Consistent achievement of revenue targets.
• Strong analytical and problem-solving skills.
• Attention to detail while handling multiple accounts concurrently.
• Effective prioritization and time management abilities.