Account Manager - Engaged

Company Overview

CoreWeave is recognized as The Essential Cloud for AI™, offering an advanced platform designed by pioneers for innovators. Since its founding in 2017 and its public listing in March 2025 (Nasdaq: CRWV), CoreWeave delivers superior infrastructure performance alongside technical expertise to accelerate AI breakthroughs, serving top AI labs, startups, and enterprises.

Role Overview

The Account Manager will manage and expand a portfolio of 15–30 active billing accounts, spanning both CoreWeave’s infrastructure services and Weights & Biases software offerings. This customer-facing position focuses on maintaining account health, driving recurring revenue growth through retention, renewals, and expansions while building strong, multi-layered client relationships.

Key Responsibilities

• Maintain and grow a portfolio of 15–30 billing customers using infrastructure and software solutions.
• Drive revenue growth by focusing on expansion, retention, and renewal within your accounts.
• Identify opportunities, negotiate deals, and close expansions within existing accounts.
• Cultivate multi-threaded relationships with technical and business stakeholders in customer organizations.
• Track account performance metrics, customer usage patterns, and promote adoption to minimize churn.
• Coordinate internal teams including Solutions Architects, Technical Solutions Managers, support, and product experts to resolve issues and foster growth.
• Lead commercial discussions and contract negotiations for renewals and upsells.
• Manage revenue forecasts, renewal schedules, and expansion pipelines relative to targets.
• Collaborate across departments such as Technical, Business Development, Professional Services, and Partner teams to achieve customer success.

Candidate Profile

• Minimum six years in sales, account management, or related customer-facing commercial roles within cloud, infrastructure, SaaS, AI platform, or similar tech industries.
• Proven experience managing multiple active customer accounts simultaneously.
• Strong record of driving customer retention, contract renewals, and revenue growth through expansions.
• Skilled negotiator capable of closing commercial deals including renewals and upsells.
• Comfortable navigating both infrastructure and SaaS sales cycles.
• Consistent achievement or surpassing of revenue and retention objectives.
• Bachelor’s degree or demonstrable equivalent professional experience.

Preferred Qualifications

• Experience with cloud platforms, hyperscalers, AI infrastructure, or related software products.
• Ability to manage combined infrastructure and SaaS customer portfolios.
• Knowledge of consumption-based revenue or usage-led business models.
• Familiarity with large-scale computing, bare metal solutions, inference technologies, or AI platforms.

Ideal Fit Characteristics

• Proactively anticipates customer needs and discovers engagement opportunities.
• Motivated to leverage technology for impactful business outcomes.
• Adept at balancing commercial focus with strong relationship management over a large account base.
• Thrives in environments that require ownership amid ambiguity and a commitment to superior customer outcomes.

Compensation and Benefits

The base salary range for this position in Toronto is CAD 165,000 to CAD 205,000, determined by applicant’s qualifications, experience, and location. In addition to the base pay, the compensation package includes commission, equity awards, and comprehensive benefits subject to eligibility.

Benefits include fully company-paid medical, dental, vision insurance, life insurance, disability coverage, flexible spending and health savings accounts, tuition reimbursement, employee stock purchase program, mental wellness resources, family-forming support, paid parental leave, childcare assistance, employer-matched 401(k) plan, flexible paid time off, catered lunches, a casual work environment, and a culture focused on innovation and disruption.

Equal Opportunity and Compliance

CoreWeave is committed to diversity and inclusion, providing equal employment opportunities to all individuals regardless of protected characteristics. Accommodations are available for candidates with disabilities during the hiring process. Due to the nature of this position involving export-controlled information, candidates must meet specific U.S. government eligibility requirements or be eligible to obtain the necessary authorizations.