- Experience
- 2–4 yrs
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About AlphaSense
AlphaSense is trusted by leading companies worldwide to eliminate uncertainty in decision-making with its advanced AI-powered market intelligence platform. It aggregates diverse content like equity research, company filings, transcripts, expert calls, news, trade journals, and client research to deliver actionable insights. Following its 2024 acquisition of Tegus, AlphaSense expands its content and product capabilities, serving over 6,000 enterprise customers globally, including most S&P 500 firms. Founded in 2011 and headquartered in New York City, AlphaSense operates offices worldwide, including Singapore.
Role Overview
The Corporate Account Manager will cultivate and maintain strong relationships with clients within the Consulting vertical to drive retention and growth. Acting as the main liaison for clients, you will address inbound inquiries, proactively engage customers, and lead renewal negotiations. Collaboration with Account Executives will help uncover new business opportunities while providing critical client insights to internal teams guiding product development, marketing, and sales strategies.
Responsibilities
- Maximize client retention across assigned accounts.
- Increase adoption of AlphaSense solutions within existing clients, expanding into other business units and surpassing revenue targets.
- Detect potential revenue attrition to proactively prevent churn.
- Forecast retention metrics accurately.
- Partner with Account Executives to identify and pursue growth avenues within portfolios.
- Develop comprehensive understanding of client organizations—including roles and projects—to tailor engagement and identify unaddressed opportunities.
- Build strong partnerships with users and key stakeholders, positioning AlphaSense as a trusted business collaborator.
- Conduct Business Reviews with key client stakeholders regularly.
- Plan and facilitate onboarding and training for new users.
- Maintain consistent proactive communication, offering relevant updates and information.
- Represent AlphaSense onsite through activities such as floor walks and educational events.
- Serve as an advocate for both the client and AlphaSense, bridging communication and feedback.
- Gather client success stories and product feedback to inform AlphaSense’s product, marketing, and sales efforts.
Candidate Profile
- Possesses 2-4 years of account management experience.
- Exemplary relationship-building skills with proven success managing Fortune 1000 client accounts.
- Subject matter expertise in account management with strong business acumen and process orientation.
- Energetic, creative, and demonstrates intellectual curiosity with a quick learning ability.
- Knowledgeable about SaaS industry best practices for client engagement.
- Results-driven with a strong work ethic, initiative, and enthusiasm.
- Excellent communicator capable of interacting with varied audiences from analysts to C-suite executives, adept at clarifying complex topics.
Equal Opportunity and Inclusion
AlphaSense is dedicated to fostering an inclusive and respectful workplace for all individuals. The company maintains a strict policy against discrimination in all employment aspects based on any non-merit factors and actively supports reasonable accommodations for qualified employees with disabilities.
Security Notice
AlphaSense warns applicants to be cautious of fraudulent job postings impersonating the company or its recruiters. Official communications will only originate from an @alpha-sense.com domain. Candidates are not required to pay any fees during the application process. If in doubt, verify the job opportunity and report any suspicious activity to AlphaSense.