Account Manager - Coffee Sector

About PPP Coffee

PPP Coffee is committed to delivering high-quality and distinctive coffee experiences to the Singapore coffee community. As part of our expansion strategy, we seek an experienced Account Manager to support the growth of our commercial and wholesale operations.

Role Overview

The successful candidate will be instrumental in managing relationships within the HORECA sector (hotels, restaurants, cafes) and corporate clients, driving business growth and ensuring client satisfaction.

Responsibilities

• Manage and nurture a portfolio of HORECA and corporate clients to ensure ongoing business growth and client satisfaction.
• Deliver expert consultation and prompt support for wholesale business accounts, collaborating with internal teams.
• Provide foundational coffee training sessions to wholesale clients, enhancing their product knowledge and usage.
• Onboard new clients, conduct 90-day follow-ups, and perform annual reviews to gauge satisfaction and uncover opportunities.
• Pursue new business leads and develop additional opportunities within the coffee industry.
• Spot opportunities for cross-selling PPP Coffee Group's complementary products and services to existing and new clients.
• Create and deliver tailored sales presentations and facilitate coffee tasting experiences to engage clients.
• Meet or surpass sales and performance goals, working autonomously and alongside the sales and marketing team.
• Represent the company at trade fairs, networking events, and industry gatherings as needed.

Requirements

• Between 1 to 3 years' experience in account management, ideally within FMCG or F&B sectors.
• Familiarity with specialty coffee and/or knowledge of coffee machinery.
• Strong written and verbal communication skills, capable of interacting with diverse stakeholders.
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint.
• Ability to juggle multiple tasks, prioritize efficiently, and perform effectively in a dynamic work environment.
• Excellent skills in building relationships and ensuring client satisfaction.
• Meticulous organisational abilities and keen attention to detail.

Compensation

The salary range for this position is SGD 3,000 to SGD 4,500 per month.