Account Manager

About the Role

The Account Manager position centers on overseeing and fostering relationships with a designated group of clients in the smart metering sector. The focus is on ensuring client satisfaction, uncovering expansion possibilities, and aligning with internal teams to provide impactful products and solutions. This role is vital for preserving client loyalty and meeting sales goals.

Key Responsibilities

• Develop and sustain strong, trust-based relationships with assigned clients, acting as their main point of contact for inquiries and issues.
• Gain a deep understanding of client requirements to recommend fitting solutions that meet their needs.
• Identify and pursue growth opportunities within existing client accounts to increase business volume.
• Contribute to creating proposals and sales presentations tailored for products and solutions relevant to the segment.
• Strive to meet both personal and team sales performance targets.
• Conduct routine check-ins and reviews to ensure ongoing client satisfaction, with prompt problem resolution and proactive updates.
• Gather and utilize client feedback to enhance service quality continuously.
• Manage timely payment collections from clients and work towards minimizing outstanding overdue amounts in alignment with business objectives.
• Stay updated on trends, market dynamics, and competitor movements in the smart metering industry, and relay insights to sales and product teams.
• Work collaboratively with marketing, product development, and customer service teams to deliver integrated and effective solutions.
• Participate in team discussions and planning sessions to shape strategic direction.
• Keep thorough and accurate documentation of client interactions and sales activities using a CRM system.
• Generate regular account status reports and sales performance updates for management review.
• Proactively explore new business areas within the assigned territory that align with national smart metering initiatives, such as Energy Efficiency, Grid Modernization, Power Monitoring across various sectors, Loss Management, and Network Planning.
• Establish a project pipeline by collaborating with design consultants and solution architects to generate sustainable leads, and secure product approvals and specifications for inclusion in tender documents.
• Lead presentations and seminars introducing new products and technological advancements, addressing customer challenges, and positioning products competitively.