Account Manager

About Aspire

Aspire is transforming financial management for global founders by integrating banking, software, and automation into one seamless platform. Since 2018, backed by investors like Y Combinator, Peak XV, and Lightspeed, and in partnership with J.P. Morgan, Visa, and Wise, Aspire has empowered over 50,000 startups and businesses worldwide to efficiently manage their finances while growing their global reach.

Role Overview

This position centers on owning revenue growth within Aspire's most important client accounts. As an Account Manager, you will act as a strategic commercial partner responsible for renewal processes, client expansion, retention, and net revenue growth including upsell and cross-sell opportunities. This role demands data-driven insights to maintain and enhance portfolio health.

Key Responsibilities

• Oversee high-value client accounts with full responsibility for their renewal, retention, and revenue expansion.
• Develop and maintain a proactive pipeline for renewals and growth to ensure steady revenue streams and reduce churn.
• Create and execute detailed strategic account plans aligned with commercial goals by identifying opportunities to boost product usage and client wallet share.
• Lead negotiations including renewal discussions, pricing arrangements, and presenting expansion proposals.
• Utilize data analytics to forecast account performance, pinpoint revenue risks, and take preventative or growth-driven actions.
• Collaborate closely with Sales, Product, and Operations teams to align account strategies, support product implementations, and unlock further expansion possibilities.

Qualifications and Expectations

• Five to six years of experience in Customer Success, Account Management, or similar revenue-driven roles, preferably within fintech, banking, or SaaS sectors.
• Fluency in Mandarin is mandatory.
• Documented history of managing premium accounts with substantial success in driving revenue, retention, and expansion targets.
• Strong analytical capabilities with a proven ability to leverage data for identifying revenue opportunities and anticipating risks.
• Experience in scaled, data-focused customer success models emphasizing revenue efficiency is advantageous.
• Exposure to automation and AI tools geared towards optimizing renewal cycles, targeting upsell opportunities, or enhancing customer segmentation is a plus.
• Understanding of fintech products, payment systems, or digital banking technologies is preferred.
• Solid knowledge of artificial intelligence concepts and practical use of AI tools, such as Claude and n8n, to tackle real business problems at Aspire.

Additional Information

By applying, candidates affirm the accuracy and honesty of all provided information and accept that misrepresentation may lead to rejection, offer withdrawal, termination, or dismissal. Applicants consent to the processing of their personal data under Aspire's Candidate Privacy policies.