Account Manager

Company Profile

Our client is a Canadian-owned distributor specializing in premium roofing and exterior building products catering to residential, commercial, and industrial customers. They maintain strong manufacturer partnerships to offer reliable materials backed by expert local service. The organization emphasizes a people-centric culture focused on safety, collaboration, accountability, and continuous professional growth. Committed to acting as true partners rather than just vendors, they are expanding operations and seeking motivated professionals who wish to contribute to this evolving sector.

Job Summary

The company is recruiting a motivated Account Manager with a proven talent for territory growth and converting leads into results. This individual will be a natural relationship-builder, proactive in business development, and adept at understanding customer needs to provide appropriate solutions. Experience in B2B sales and familiarity with the building materials or construction sectors are essential. Responsibilities include managing the assigned territory, nurturing key accounts, acquiring new clients, and driving profitable business growth.

Key Responsibilities

• Devise and execute a targeted plan to prioritize key accounts, identify areas for growth, and meet sales and margin objectives.
• Establish and maintain robust partnerships with existing and potential residential roofing customers, acting as a dependable and knowledgeable contact.
• Initiate new business development through active prospecting, networking, customer visits, and diligent pipeline management.
• Develop a deep understanding of clients' needs, upcoming projects, product specifications, and service expectations to recommend suitable roofing systems and accessories.
• Create accurate, competitive proposals aligned with pricing guidelines, obtaining necessary approvals.
• Collaborate with Customer Support, Purchasing, Warehouse, and Delivery departments to assure order completeness, realistic commitments, and proactive issue resolution.
• Manage open quotes, orders, customer concerns, product returns, and outstanding payments, escalating issues when necessary to safeguard customer satisfaction and company performance.
• Maintain current CRM entries, sales activities, forecasts, and account details, while providing leadership with market, competitor, pricing, product, and customer insights.

Job Requirements

• Post-secondary education preferred, or a comparable mix of education and relevant experience.
• Minimum of five years' B2B sales and account management expertise, ideally in building materials, hard goods, construction, or related fields.
• Solid knowledge of residential roofing products, systems, accessories, installation aspects, and commonly encountered contractor needs.
• Proven competence in prospecting, identifying new business avenues, building qualified sales pipelines, and converting leads into profitable deals.
• Customer-oriented mindset with strong aptitude for establishing credibility, comprehending customer priorities, and fostering enduring relationships.
• Sound commercial acumen to balance revenue growth with margins, service quality, risks, and long-term client value.
• Exceptional organizational and time management abilities to prioritize territory efforts, juggle multiple accounts and deadlines, and maintain precise records.
• Effective communication skills enabling cooperative interaction with customers and internal teams to ensure timely and accurate information flow.
• Strong problem-solving capabilities combined with a proactive stance on resolving customer or operational challenges, accepting ownership, and escalating as appropriate.

Additional Information

The salary range for this role is targeted between $80,000 and $90,000 annually, plus bonuses. Applicants must be legally authorized to work in Canada without sponsorship. The employer may utilize AI-assisted applicant screening methods. Only candidates meeting the necessary skills and experience criteria will be contacted. Lock Search Group is a national executive recruitment company specializing in various sectors with a personalized approach towards recruitment and consulting.