Account Manager - AI Chatbot Solutions

Job Overview

We are searching for a proactive and customer-centric Account Manager to nurture and expand strategic client partnerships while driving revenue growth specifically in AI and technological services. This position demands managing the entire customer journey—from spotting business prospects and crafting account strategies to coordinating solution execution and ensuring enduring customer satisfaction.

Key Responsibilities

• Develop and implement strategic account plans aligned with client goals and company objectives to foster lasting collaborations.
• Build and sustain strong relationships with assigned core and emerging clients.
• Maintain comprehensive knowledge of the client’s organization, identifying key stakeholders such as sponsors, decision-makers, influencers, and project leads.
• Create and execute sales strategies to achieve or exceed targets.
• Lead and oversee sales activities ensuring alignment with strategic objectives; report performance metrics to senior leadership.
• Lead multi-departmental teams in complex sales processes, ensuring smooth coordination from pre-sales through delivery.
• Collaborate with Pre-Sales and Marketing teams to pursue high-priority opportunities.
• Respond promptly to client needs, prepare proposals, presentations, and submissions.
• Drive brand awareness and influence to secure contracts.
• Formulate pricing strategies maximizing profitability while maintaining market competitiveness.
• Control sales costs and decide final pricing aligning with margin goals.
• Gather and analyze market intelligence to guide sales strategies and identify trends impacting client relations.
• Serve as the client's representative to relay commercial feedback internally.
• Address customer feedback and complaints swiftly.
• Oversee account profitability, assuring financial objectives and budgets are met.
• Coordinate closely with Service and Project Delivery teams to guarantee timely completion.
• Collaborate with Finance on customer billing and payment timelines.
• Deliver effective presentations and represent the company at industry events and networking forums.

Qualifications

• A Bachelor’s degree in Business, Marketing, or related fields.
• At least 3 years of experience in sales, account management, or business development, ideally within B2B SaaS or AI solutions.
• Demonstrated success in achieving or surpassing sales targets.
• Experience handling strategic accounts and engaging with senior decision-makers.
• Strong foundation in IT solutions, especially Generative AI and AI chatbots.
• Solid proficiency with CRM systems (such as Salesforce) and sales management tools.
• Competent in Microsoft Office (Word, Excel, PowerPoint), online collaboration platforms, Google applications, and ClickUp.
• Knowledge of digital marketing channels and analytics tools is advantageous.
• Good understanding of AI chatbot and callbot technologies.

Personal Attributes

• A strong sense of ownership and accountability.
• Proactive, self-driven, and detail-oriented approach.
• Logical thinker with effective planning capabilities.
• A collaborative team player who also exhibits firmness and persuasion.
• Integrity and honesty in work ethics.
• Excellent telephone etiquette and proficient written communication via email.
• Strong interpersonal, negotiation, and public speaking abilities.