Account Manager

About Havas Lynx

Havas Lynx is a global leader in healthcare communications, blending creativity with extensive pharmaceutical and healthcare expertise. With over 400 people across Manchester and London and a history spanning 35 years, the agency crafts impactful campaigns that improve lives by partnering closely with healthcare professionals, patients, carers, and pharmaceutical brands. Their work is grounded in strategic insight, scientific knowledge, and digital innovation, adhering to the highest standards in healthcare advertising.

Role Overview

As an Account Manager based in London, you will actively manage your client portfolios, emphasizing client satisfaction, communication, quality assurance, and profitability. You will ensure delivery of projects on time, within budget, and aligned with the client brief, while contributing ideas and mentoring junior team members. The position requires in-office presence on Mondays, Tuesdays, and Thursdays under the agency’s hybrid working model.

Key Responsibilities

• Establish and nurture strong, trust-based client relationships positioning Havas Lynx as a strategic partner.
• Develop a deep understanding of clients' businesses and industries to deliver outstanding campaigns.
• Efficiently handle client requests, transforming them into precise internal briefs.
• Collaborate with the Operations Team to oversee production schedules ensuring timely, budget-conscious project completion to brief.
• Maintain quality control for outgoing work, verifying alignment with client-approved briefs.
• Support senior account leadership while liaising with Insights and Planning Teams to enhance strategic comprehension related to campaigns.
• Proactively identify and initiate new business opportunities with current and prospective clients.

Candidate Profile

• Minimum of 2 years’ experience in a comparable account management role within a creative agency (excluding media, digital, or production-focused agencies).
• Proven expertise in strategic account management beyond pure delivery or project management tasks.
• Experience handling creative briefs and client accounts with direct client-facing interaction.
• Confidence coupled with eagerness to develop skills and knowledge.
• Preferred experience with Generative AI tools and holding AI certifications from recognized platforms such as Coursera or Section AI.

Benefits and Work Environment

• Hybrid working schedule with three office days weekly; flexibility in chosen in-office days.
• Annual leave starting at 28 days, plus bank holidays, with increases linked to tenure.
• Options to buy, carry forward, or sell unused holidays.
• Early finishes on Fridays during the year and seasonal working hours.
• Enhanced family leave policies with supportive return-to-work schemes.
• Comprehensive learning and development support, including the unique #LXAcademy programs.
• Benefits such as sabbaticals, interest-free season ticket loans, cycle-to-work schemes, life insurance (quadruple salary), company pension, and fully funded company events.
• Wellbeing initiatives including sports clubs, discounted gyms, flu vaccinations, extended Wellness Wednesday lunches, and a Medicash healthcare plan.
• Access to a confidential 24/7 employee assistance program and volunteer days.

Additional Information

This role is based in London with specified hybrid office attendance days.