Account Manager

About NEXA

NEXA is an acclaimed Growth Agency founded in 2005, with offices across the UAE, KSA, USA, UK, and Australia. We are looking for an enthusiastic and seasoned Account Manager with at least five years of experience in agency environments and strong digital marketing expertise to join our team immediately in Dubai.

Role Overview

The selected candidate will handle client relationship management, supervise digital marketing strategies execution, and excel in delivering outstanding client service. This role also entails overseeing social media campaigns and leveraging AI tools to boost productivity in content creation, scheduling, analytics, audience engagement, and campaign oversight. Collaboration with clients and internal teams is essential to achieve successful marketing outcomes.

Key Responsibilities

• Act as the primary liaison for clients, fostering robust long-term partnerships.
• Develop an in-depth understanding of clients’ businesses, goals, and challenges.
• Design, implement, and manage account strategies aligned with client objectives, KPIs, and budgets, including paid campaigns and partnerships.
• Regularly communicate progress updates, collect feedback, and resolve client inquiries.
• Ensure creative teams adhere to clients’ brand guidelines including look, feel, and voice.
• Support the full lifecycle of social media creative development from idea generation to final launch.
• Coordinate with content creators, performance experts, SEO professionals, designers, and developers to produce engaging content.
• Stay abreast of industry trends, new technologies, and best practices.
• Monitor and optimize social media metrics to enhance campaign results.
• Provide clients with insights and strategic recommendations based on industry developments.
• Manage client budgets efficiently across various digital marketing channels.
• Ensure clear communication and alignment between client expectations and team deliverables, managing priorities to prevent delays.
• Translate approved client concepts into clear briefs for creative teams focusing on business objectives.
• Adjust task scheduling according to client priorities and real-time deliverable requirements.

Candidate Requirements

• At least five years of professional experience within a digital marketing agency.
• Availability for immediate joining upon offer acceptance is highly preferred.
• Excellent written and verbal bilingual communication skills.
• Strong understanding of social media platforms and current trends.
• Exceptional organizational capabilities and a keen eye for detail.

Additional Information

Experience within the UAE agency environment will be advantageous. This role demands a proactive and creative mindset combined with strong communication and teamwork skills to thrive in a dynamic agency setting.