Account Manager

About Us

TravClan is a dynamic B2B travel technology startup revolutionizing the way travel agents sell and deliver exceptional travel experiences globally. We facilitate convenient booking of flights, hotels, and holidays for agents, coupled with comprehensive on-ground travel services. Our strong business model has driven over ₹1000 crore in Gross Merchandise Value (GMV) and continues to expand rapidly. Supported by USD 5.5 million+ funding from top global investors, we focus on innovation and delivering excellent customer experiences.

What We Offer

• Competitive salary ranging from ₹5.4 to ₹7.5 lakhs per annum
• Opportunity to work with a young, passionate, and closely-knit team alongside the company founders
• Rapid career progression with accelerated appraisals and salary hikes
• A high-ownership role in a fast-paced startup environment
• Positive company culture with no hierarchy or politics

Growth Opportunities

• General Manager/Director level: ₹35–50 LPA
• Head level: ₹18–35 LPA
• Manager level: ₹10–18 LPA
• Associate level: ₹5–10 LPA

Founding Team

• Ashish (Co-founder, Technology Lead): Ex-CTO of Cars24, FabFurnish, and Gaadi
• Arun (Co-founder, Product Lead): Ex-Cars24, TravelTriangle, TripFactory, IIM Bangalore alumnus
• Chirag (Co-founder, Business Lead): Ex-Oyo, TravelTriangle, IIM Ahmedabad & IIT Roorkee alumnus

Role Overview and Responsibilities

• Act as the primary point of contact managing an engaged community of 100-200 business entrepreneurs and travel agents
• Educate agents about TravClan’s offerings and cultivate strong business relationships
• Collaborate closely with finance, product, and marketing teams to improve processes, products, and market outreach
• Maintain robust agent retention and encourage business growth through TravClan platforms
• Ensure excellent customer satisfaction by resolving payments, service, and product-related concerns
• Handle agent and vendor feedback, grievances, and escalations effectively
• Organize and host offline and online events and meet-ups nationwide

Candidate Profile and Desired Skills

• Previous relevant experience in similar roles is essential
• Strong ethical foundation, hardworking nature, and enthusiasm towards startup culture
• Well-developed structured problem-solving capabilities
• Good comprehension of various business verticals
• Highly disciplined, process-oriented, and quick-thinking
• Eagerness to learn and grow continuously

Essential Attributes

• Customer-centric attitude with excellent communication skills, especially over calls
• High ownership mentality to deliver tasks independently
• Effective negotiation skills with suppliers and clients

Opportunities for Growth

• Enhance business acumen
• Boost negotiation and client engagement proficiency

Role Suitability Warnings

• This position requires ability to work under tight deadlines and meet targets
• Needs discipline to maintain consistent working hours, including Saturdays (6-day workweek)
• Requires competence in managing customer queries and escalations
• Comfort with extended working hours is necessary

Additional Details

• Work Location: Connaught Place, Delhi
• Work Schedule: Being a startup, building valuable products demands time and dedication